Automotive Vendor Relations Lead — Field & Performance

AAA Auto Club Enterprises; Albuquerque (NM); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401K match

Pension

Tuition assistance

Floating holidays

PTO

Parental leave

Wellness programs

Employee discounts

Descripción de la vacante

AAA Auto Club Enterprises is seeking a dynamic Automotive Services Field Supervisor to ensure consistent roadside assistance delivery and to provide field support to Independent Contractors within Emergency Roadside services.

You will coach station owners, review performance data, and ensure contract compliance across multiple stations. The role requires travel nationwide (75% field work) and strong communication, negotiation, and financial-analysis skills.

Formación

• 4-year College Degree or equivalent combination of education and work experience required.
• 5-year demonstrated sales and/or vendor management experience required, including management of work teams.
• Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Demonstrated proficiency in Outlook, Word, Excel, PowerPoint, required. Additionally, Experience with Sales Force and Tableau is preferred.
• Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements preferred.

Responsabilidades

• Ensure consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations.
• Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance.
• Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor.
• Research and analyze stations’ performance data sets to identify opportunities for improvement. Collaborate with providers to identify & implement improvement strategies.
• Meet and review performance with independent providers within field territory through consistent station visits.
• Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club Standards.
• Perform mystery shopping and technician ride-alongs to coach technicians and enhance member service.
• Investigate, document, and resolve member and customer service issues as required.
• Monitor station coverage to ensure response time requirements are achieved.
• Prepare formal business proposals to provide recommendations on operational changes to contract stations.
• Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed.

Conocimientos

Verbal communication

Written communication

Presentation skills

Negotiation

Financial analysis

Project management

Travel readiness

Educación

4-year College Degree or equivalent

Herramientas

Outlook

Word

Excel

PowerPoint

Salesforce

Tableau

Descripción del empleo

AAA Auto Club Enterprises is seeking a dynamic Automotive Services Field Supervisor to ensure consistent roadside assistance delivery and to provide field support to Independent Contractors within Emergency Roadside services.

You will coach station owners, review performance data, and ensure contract compliance across multiple stations. The role requires travel nationwide (75% field work) and strong communication, negotiation, and financial-analysis skills.