Strategic Automotive Vendor Relations Manager

AAANM AAA New Mexico LLC; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA New Mexico is seeking an Automotive Services Field Supervisor to ensure reliable roadside assistance for members by supporting independent contractors across Emergency Roadside services. The role combines field visits, performance coaching, and contract administration.

You will analyze station performance, collaborate with providers, and help maintain Club Standards while traveling nationwide about 75% of the time; offices are in the Albuquerque area.

Qualifications

• 4-year college degree or equivalent combination of education and experience.
• 5+ years of sales and/or vendor management experience, including leading teams.
• Experience developing recommendations, negotiating, and resolving complaints.
• Proficient verbal and written communication with strong presentation skills.

Responsibilities

• Ensure consistent delivery of legendary roadside assistance to AAA members via independent contractor stations.
• Guide station owners and staff on performance thresholds, practices, training, and operations.
• Maintain contract terms between Auto Club Enterprises and independent contractors.
• Analyze performance data to identify improvement opportunities and implement strategies.
• Visit stations to review coverage, facilities, equipment, and driver appearance to Club Standards.
• Collaborate with dispatch to ensure timely service delivery and resolve area disputes.

Skills

Sales and vendor management

Negotiation

Presentation skills

Written communication

Financial analysis

Education

4-year College Degree or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Salesforce

Tableau

Job description

AAA New Mexico is seeking an Automotive Services Field Supervisor to ensure reliable roadside assistance for members by supporting independent contractors across Emergency Roadside services. The role combines field visits, performance coaching, and contract administration.

You will analyze station performance, collaborate with providers, and help maintain Club Standards while traveling nationwide about 75% of the time; offices are in the Albuquerque area.