Field Vendor Relations Manager

Alabama Motorists Assoc Inc; Montgomery (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks an experienced field manager to oversee contracted Emergency Road Service (ERS) providers across a designated territory. You will guide stations, enforce policies, and drive performance while maintaining high reliability of roadside assistance for AAA members and customers.

The role requires travel, strong communication, and the ability to resolve disputes professionally. Experience in the towing industry and a valid driver's license are essential for success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• 4-6 years of contract station relations experience is required.
• Demonstrated knowledge of the towing industry and mechanical aptitude preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• General management, organizational and time management skills required.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Access, PowerPoint, Project, Visio) required.
• Valid Driver's License with acceptable DMV record and minimum liability insurance.

Responsibilities

• Coordinate and motivate service providers on performance thresholds, business practices, driver training, conduct, and operational issues; communicate Club policies and contractual requirements.
• Supervise independent contract stations within the territory; evaluate performance, renew contracts, or implement action plans.
• Inspect station locations for facilities, equipment, and driver appearance; assist with assessments and corrective actions.
• Investigate, document, and resolve member and customer service issues.
• Ensure station coverage via assessment of needs, review of new applications, and contract term implementation.
• Prepare proposals to adjust station call volumes; oversee redistribution and evaluate results.
• Network with ERS Receiving and Dispatch management to resolve concerns.
• Attend ERS meetings and committees as needed.
• Mediates disputes between AAA members and contracted providers while minimizing legal exposure.

Skills

Verbal communication

Written communication

MS Office

Relationship management

Management

Driver's License

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Auto Club Enterprises seeks an experienced field manager to oversee contracted Emergency Road Service (ERS) providers across a designated territory. You will guide stations, enforce policies, and drive performance while maintaining high reliability of roadside assistance for AAA members and customers.

The role requires travel, strong communication, and the ability to resolve disputes professionally. Experience in the towing industry and a valid driver's license are essential for success.