Automotive Services Field Manager (ERS)

ACMO Automobile Club Of Missouri; Southaven (MS); Vor Ort; USD 65.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(K) + Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

Auto Club Enterprises is seeking an Automotive Services Field Supervisor to manage contracted Emergency Road Service providers, coach stations, and ensure alignment with AAA policies and service standards. You will oversee station performance, conduct inspections, and drive contract terms across an assigned territory.

The role requires a bachelors-equivalent education with 4–6 years in station relations, strong communication, and substantial field travel.

Qualifikationen

• Bachelor’s degree or equivalent with 4–6 years in contract station relations
• Knowledge of the towing industry and mechanical aptitude preferred
• Excellent verbal and written communication, including presentation skills
• Strong general, organizational and time management skills
• Proficiency with Microsoft Office Suite (Outlook/Word/Excel/Access/PowerPoint/Project/Visio)
• Valid driver’s license and clean DMV record, insurance required
• 50% local travel within the assigned territory

Aufgaben

• Coordinate guidance and motivation for service providers on performance, business practices, and training
• Communicate Club policies and administer contractual agreements
• Supervise independent contract stations through regular visits
• Evaluate station performance and manage contract renewals or actions
• Inspect station locations for facilities, equipment and appearance compliance
• Assist with provider assessments and corrective actions as needed
• Resolve member/customer issues and ensure coverage through territory planning
• Attend ERS meetings and participate on ERS committees

Kenntnisse

Verbal communication

Written communication

Presentation skills

Management

Organization

Time management

Ausbildung

Bachelor’s degree or equivalent

4–6 years of contract station relations experience

Tools

Outlook

Word

Excel

Access

PowerPoint

Project

Visio

Jobbeschreibung

Auto Club Enterprises is seeking an Automotive Services Field Supervisor to manage contracted Emergency Road Service providers, coach stations, and ensure alignment with AAA policies and service standards. You will oversee station performance, conduct inspections, and drive contract terms across an assigned territory.

The role requires a bachelors-equivalent education with 4–6 years in station relations, strong communication, and substantial field travel.