Automotive Vendor Relationship Manager

AAANM AAA New Mexico LLC; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA New Mexico is seeking an Automotive Services Field Supervisor to ensure reliable roadside assistance for members by supporting independent contractors across Emergency Roadside services. The role combines field visits, performance coaching, and contract administration.

You will analyze station performance, collaborate with providers, and help maintain Club Standards while traveling nationwide about 75% of the time; offices are in the Albuquerque area.

Qualifications

• 4-year college degree or equivalent combination of education and experience.
• 5+ years of sales and/or vendor management experience, including leading teams.
• Experience developing recommendations, negotiating, and resolving complaints.
• Proficient verbal and written communication with strong presentation skills.

Responsibilities

• Ensure consistent delivery of legendary roadside assistance to AAA members via independent contractor stations.
• Guide station owners and staff on performance thresholds, practices, training, and operations.
• Maintain contract terms between Auto Club Enterprises and independent contractors.
• Analyze performance data to identify improvement opportunities and implement strategies.
• Visit stations to review coverage, facilities, equipment, and driver appearance to Club Standards.
• Collaborate with dispatch to ensure timely service delivery and resolve area disputes.

Skills

Sales and vendor management

Negotiation

Presentation skills

Written communication

Financial analysis

Education

4-year College Degree or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Salesforce

Tableau

Job description

Automotive Vendor Relationship Manager If you are seeking employment within a dynamic organization characterized by sustained growth, unwavering stability, and a renowned brand synonymous with trust, AAA New Mexico presents an exceptional opportunity.

Automotive Services Field Supervisor

A successful Automotive Services Field Supervisor ensures consistent delivery of roadside assistance to AAA members and customers by providing field support to independent contractors within Emergency Roadside (ERS) services.

Responsibilities include:

• Ensure consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations.
• Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance.
• Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor.
• Research and analyze stations' performance data sets to identify opportunities for improvement.
• Collaborate with providers to identify & implement improvement strategies.
• Meet and review performance with independent providers within field territory through consistent station visits.
• Inspect and evaluate station locations, verifying that facilities, equipment, and drivers' appearance comply with Club Standards.
• Perform mystery shopping and technician ride-alongs to coach technicians and enhance member service.
• Investigate, document, and resolve member and customer service issues as required.
• Monitor station coverage to ensure response time requirements are achieved.
• Prepare formal business proposals to provide recommendations on operational changes to contract stations.
• Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed.

Qualifications:

• 4-year College Degree or equivalent combination of education and work experience required.
• 5-year demonstrated sales and/or vendor management experience required, including management of work teams.
• Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Demonstrated proficiency in Outlook, Word, Excel, PowerPoint, required.
• Additionally, Experience with Sales Force and Tableau is preferred.
• Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements preferred.

75% Field Work (including travel Nationally) / 25% In Office

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.

When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry.

AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.