Automotive ERS Field Operations Manager

AAA; Montgomery (AL); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(K) with company match and pension

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

Auto Club Enterprises seeks an Automotive Vendor Supervisor to manage contracted Emergency Road Service providers through relationship building, coaching, and adherence to Club policies, ensuring a stable service network for AAA members.

You will supervise independent stations, assess performance, negotiate renewals, and coordinate training and coverage plans while mediating disputes and upholding safety standards across the territory.

Qualifikationen

• Bachelor equivalent combination of education and experience.
• 4-6 years contract station relations experience required.
• Demonstrated knowledge of the towing industry and mechanical aptitude preferred.
• Professional verbal and written communication skills; excellent presentation skills.
• General management, organizational and time management skills required.
• Proficiency in Microsoft Office products (Outlook, Word, Excel, Access, PowerPoint, Project, Visio).
• Valid Driver’s License and DMV record with minimum liability insurance.

Aufgaben

• Coordinate guidance and motivation to service providers on performance, business practices, and policy adherence.
• Supervise independent contract stations within territory; evaluate performance and renewals; implement action plans.
• Inspect stations for compliance; assist with assessments and corrective measures.
• Investigate and resolve member and customer service issues.
• Ensure station coverage and assess needs; develop proposals; manage contracts terms.

Kenntnisse

Contract station relations

MS Office

Driver’s License

Time management

Presentation skills

Ausbildung

Bachelor-equivalent education

Tools

Microsoft Office

Jobbeschreibung

Auto Club Enterprises seeks an Automotive Vendor Supervisor to manage contracted Emergency Road Service providers through relationship building, coaching, and adherence to Club policies, ensuring a stable service network for AAA members.

You will supervise independent stations, assess performance, negotiate renewals, and coordinate training and coverage plans while mediating disputes and upholding safety standards across the territory.