Automotive Vendor Supervisor

Alabama Motorists Assoc Inc; Montgomery (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match and pension

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks an experienced field manager to oversee contracted Emergency Road Service (ERS) providers across a designated territory. You will guide stations, enforce policies, and drive performance while maintaining high reliability of roadside assistance for AAA members and customers.

The role requires travel, strong communication, and the ability to resolve disputes professionally. Experience in the towing industry and a valid driver's license are essential for success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• 4-6 years of contract station relations experience is required.
• Demonstrated knowledge of the towing industry and mechanical aptitude preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• General management, organizational and time management skills required.
• Proficiency in Microsoft Office suite (Outlook, Word, Excel, Access, PowerPoint, Project, Visio) required.
• Valid Driver's License with acceptable DMV record and minimum liability insurance.

Responsibilities

• Coordinate and motivate service providers on performance thresholds, business practices, driver training, conduct, and operational issues; communicate Club policies and contractual requirements.
• Supervise independent contract stations within the territory; evaluate performance, renew contracts, or implement action plans.
• Inspect station locations for facilities, equipment, and driver appearance; assist with assessments and corrective actions.
• Investigate, document, and resolve member and customer service issues.
• Ensure station coverage via assessment of needs, review of new applications, and contract term implementation.
• Prepare proposals to adjust station call volumes; oversee redistribution and evaluate results.
• Network with ERS Receiving and Dispatch management to resolve concerns.
• Attend ERS meetings and committees as needed.
• Mediates disputes between AAA members and contracted providers while minimizing legal exposure.

Skills

Verbal communication

Written communication

MS Office

Relationship management

Management

Driver's License

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Job Summary

This position provides field management to contracted Emergency Road Service (ERS) providers through the employment of relationship building techniques and the effective communication, coaching, tutoring and mentoring of sound business and financial practices, as well as Club philosophies, policies and procedures. Successful field management ensures a stable service delivery network providing "Totally Satisfied" roadside assistance to AAA members and other customers.

Job Duties

• Coordinate and provide guidance and motivation to service providers on matters relating to the attainment of performance thresholds, business practices, driver training and conduct, and all other operational issues that may arise. Communicate Club policies, procedures and performance requirements to stations and administer all contractual agreements.
• Supervise activities of independent contract stations within assigned field office territory through regular and frequent station visitations. Evaluate station performance, offer contract renewals and extensions, and/or implement special action plans as deemed appropriate.
• Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club policies. Assist CSR Field Manager with service provider assessments, identifying and recommending corrective measures where appropriate.
• Investigate, document, and resolve member and customer service issues as required.
• Ensure consistent availability of station coverage via ongoing assessment of coverage needs, review of new station applications, development of proposals, and implementation of contract terms.
• Prepare proposals recommending expansion or reduction of station call volumes as needed. Oversee redistribution of call volumes, and evaluate performance results.
• Network with Receiving and Dispatch management and staff on matters relating to dispatch procedures and resolution of member and provider concerns.
• Attend and participate in ERS related meetings and seminars. Sit on ERS committees as necessary.
• Using independent judgment and discretion, this position mediates and/or resolves disputes between AAA members and contracted service providers, where issues vary in scope and subject. Incumbents make decisions to minimize the Club’s legal exposure through managing station volume, complaint handling and justification, as well as extension or termination of existing contracts. On rare occasions, successful resolution may require the involvement of the CSR Field Manager or other ERS staff.

Qualifications

• Bachelors Equivalent combination of education and experience
• 4-6 years Contract station relations Required
• Demonstrated knowledge of the towing industry and mechanical aptitude preferred.
• Professional verbal and written communication skills required, including excellent presentation skills.
• General management, organizational and time management skills required.
• Proficiency in Microsoft Office software products, including Outlook, Word, Excel, Access, PowerPoint, Project and Visio required
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

Travel Requirements

• Local travel by car throughout assigned territory to meet with contractors or members. (50% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify