Automotive Tire Sales & Customer Service Associate

CareCentrix, Inc.; Olathe (KS); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Profit sharing

Job summary

MFA Petroleum Company, a Big O Tires franchise in Missouri, Kansas and surrounding regions, is seeking a Big O Sales Consultant to provide fast, friendly customer service and promote sales of automotive products and tires. The role supports store operations and training while ensuring policy adherence and customer satisfaction.

Responsibilities include handling transactions, coordinating with management, stocking, and maintaining a safe, clean store environment.

Qualifications

• 18 years of age or older.
• Ability to learn new concepts and use technical materials.
• Ability to operate a computer and office productivity machinery.
• Strong verbal communication skills.
• Sales abilities.
• Ability to perform basic math calculations including addition, subtraction, multiplication, division, averages and percentages and making change.
• Valid driver's license.
• Legal authorization to work in the United States.

Responsibilities

• Monitor customer service area and host waiting customers, providing fast and friendly customer service.
• Handle complaints courteously and efficiently per company policy.
• Inspect vehicles and review vehicle owner's manual maintenance requirements to prioritize and promote needed products and services with customers and management.
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques.
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales.
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies.
• Manage ticket average and profitability, and assist store manager in meeting company expectations.
• Support store operations by assisting with opening/closing tasks, inventory, sales reporting, processing adjustments, merchandising and other related functions as required.
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment.
• Properly check-in vendors, receive merchandise, and stock shelves.
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards.
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas.
• Assist in the proper training of new employees as needed.
• Timely complete daily Today's Class Technician and other required training.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Skills

Sales abilities

Strong verbal communication skills

Ability to learn new concepts

Computer literacy

Education

High school diploma or GED equivalent

Job description

MFA Petroleum Company, a Big O Tires franchise in Missouri, Kansas and surrounding regions, is seeking a Big O Sales Consultant to provide fast, friendly customer service and promote sales of automotive products and tires. The role supports store operations and training while ensuring policy adherence and customer satisfaction.

Responsibilities include handling transactions, coordinating with management, stocking, and maintaining a safe, clean store environment.