Automotive Store Manager

Monro, Inc.; Saint Charles (MO); On-site; USD 55,000 - 78,000; Full time

Job summary

A leading automotive service provider seeks a Store Manager to oversee operations and lead a team in delivering exceptional customer service. Responsibilities include managing staff, achieving sales goals, and ensuring store standards. The role offers competitive compensation and benefits.

Benefits

Performance incentives

Paid vacation

401(k) eligibility

Healthcare

Vision and dental

Employee discounts

Qualifications

• Leadership experience in retail or sales environments.
• Ability to manage financial results and control costs.

Responsibilities

• Developing sales and technical teams to deliver a 5-star guest experience.
• Managing staffing, including recruiting, hiring, scheduling, and performance evaluations.
• Controlling expenses related to payroll, supplies, utilities, and maintenance.

Skills

Leadership

Problem Solving

Customer Service

Communication

Education

High School Diploma

Job description

3 days ago Be among the first 25 applicants

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, with a people-first approach that values every guest and teammate.

Headquartered in Rochester, New York, since 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states, supporting 16 respected brands. We are committed to being America’s leading auto and tire service centers, trusted by our communities.

We seek motivated individuals at all career stages who share our vision. Positions are available across retail locations, field management, and store operations. If you enjoy helping others, working on cars, and building guest relationships, consider joining us.

Compensation ranges from $55,000 to $78,000, depending on experience, plus potential incentives.

Job Description

The Store Manager leads daily store operations, overseeing General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers. Reporting to the District Manager, the manager is responsible for team leadership, coaching, and development, as well as promoting products and services to ensure a high-quality guest experience.

Responsibilities include:

• Developing sales and technical teams to deliver a 5-star guest experience.
• Achieving sales goals through effective planning and knowledge of services and products.
• Introducing tire and service products to maximize sales and guest satisfaction.
• Training and developing teammates in shop operations and guest services.
• Providing direction and oversight to technicians and assisting with services/repairs.
• Managing staffing, including recruiting, hiring, scheduling, and performance evaluations.
• Controlling expenses related to payroll, supplies, utilities, and maintenance.
• Managing inventory, including tires and parts.
• Auditing courtesy inspections and maintaining store standards.
• Scheduling appointments and assigning tasks based on skill levels.
• Promoting sales and handling guest needs, complaints, and adjustments.
• Building customer relationships to foster loyalty and retention.
• Adhering to company policies, safety standards, and regulatory requirements.
• Maintaining technical knowledge through ongoing training.
• Operating and maintaining equipment safely.
• Performing other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Leadership experience in retail or sales environments.
• Ability to manage financial results and control costs.
• Motivational skills to lead teams toward goals.
• Strong problem-solving, inventory, merchandising, and customer service skills.
• Effective communication with teammates and guests.
• Completion of required training and a valid driver’s license with a satisfactory MVR.

Profile Summary

• Customer-focused with experience in customer-centric environments.
• Excellent communication skills, technical knowledge, and goal-oriented mindset.
• Proactive, multi-tasking, and problem-solving abilities.
• Mentoring and coaching skills.

Work Environment & Physical Requirements

This role operates in an automotive shop environment with exposure to noise, weather, chemicals, and physical demands such as lifting up to 50 lbs., standing, and reaching.

Benefits & Additional Information

• Performance incentives, paid vacation, and holidays.
• Reimbursement for certifications and licenses.
• 401(k) eligibility, healthcare, vision, dental, employee discounts, and career growth opportunities.

We are committed to diversity and equal opportunity employment.