Automotive Services Field Specialist - AAR Network

AAA East Central; Allentown (Lehigh County); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

401(k) match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Descrizione del lavoro

AAA East Central is seeking a Automotive Services Field Specialist to manage and expand the Approved Auto Repair (AAR) network across multiple states. You will inspect facilities for compliance, prepare budgets, and coordinate with facility owners and staff to ensure high-quality diagnosis and repair in line with AAA Automotive Quality Standards.

The role emphasizes leadership in coordinating with shop personnel, planning events, and ensuring timely responses to member inquiries while

Competenze

• High School diploma or GED is required.
• ASE certification in most areas is preferred or must be obtained within two testing periods.
• Up-to-date technical understanding of automobiles is required.
• Three years of education, experience, and training in the automotive service industry is desired.

Mansioni

• Manage AAR service providers to ensure compliance with National Automotive Quality Standards.
• Inspect ~100 facilities annually to maintain program integrity.
• Prepare annual budget and variance reports for significant budget areas.
• Develop business plans and brief management on critical AAR issues.
• Oversee affiliates to meet service expectations and achieve high member satisfaction.
• Maintain ASE and customer service qualifications; keep reports on performance.
• Plan and conduct Car Care Month and other events as needed.
• Investigate and resolve member inquiries within 48 hours; uphold AAA East Central policies.

Conoscenze

Customer service skills

Automotive skills

Formazione

High School diploma or GED

Descrizione del lavoro

AAA East Central is seeking a Automotive Services Field Specialist to manage and expand the Approved Auto Repair (AAR) network across multiple states. You will inspect facilities for compliance, prepare budgets, and coordinate with facility owners and staff to ensure high-quality diagnosis and repair in line with AAA Automotive Quality Standards.

The role emphasizes leadership in coordinating with shop personnel, planning events, and ensuring timely responses to member inquiries while