Automotive Services Field Specialist

AAA East Central; Allentown (Lehigh County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA East Central is seeking a Automotive Services Field Specialist to manage and expand the Approved Auto Repair (AAR) network across multiple states. You will inspect facilities for compliance, prepare budgets, and coordinate with facility owners and staff to ensure high-quality diagnosis and repair in line with AAA Automotive Quality Standards.

The role emphasizes leadership in coordinating with shop personnel, planning events, and ensuring timely responses to member inquiries while

Qualifications

• High School diploma or GED is required.
• ASE certification in most areas is preferred or must be obtained within two testing periods.
• Up-to-date technical understanding of automobiles is required.
• Three years of education, experience, and training in the automotive service industry is desired.

Responsibilities

• Manage AAR service providers to ensure compliance with National Automotive Quality Standards.
• Inspect ~100 facilities annually to maintain program integrity.
• Prepare annual budget and variance reports for significant budget areas.
• Develop business plans and brief management on critical AAR issues.
• Oversee affiliates to meet service expectations and achieve high member satisfaction.
• Maintain ASE and customer service qualifications; keep reports on performance.
• Plan and conduct Car Care Month and other events as needed.
• Investigate and resolve member inquiries within 48 hours; uphold AAA East Central policies.

Skills

Customer service skills

Automotive skills

Education

High School diploma or GED

Job description

Automotive Services Field Specialist

This position manages an assigned territory across several states to identify, develop, and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. The position examines Club-approved facilities for compliance with Club Standards and Criteria, contractual obligations, and expectations. In addition, the position processes the necessary documents related to inspection of said facilities in compliance with all applicable Club policies and procedures. This position demonstrates leadership in coordinating with owners, managers, service and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of members' vehicles in compliance with AAA Automotive Quality Standards.

AAA East Central currently has an opportunity available in its Approved Auto Repair (AAR) department for a Service Specialist. This position assists with managing and expanding AAA East Central’s Approved Auto Repair Network.

Responsibilities:

• Manages AAR service providers to ensure operational compliance with National Automotive Quality Standards.
• Inspects approximately 100 facilities annually, ensuring ongoing integrity of the AAR program.
• Prepares annual budget and monthly variance reports for expense areas with significant variance to budget.
• Prepares business plans and keeps management briefed on critical issues involving AAR.
• Oversees assigned affiliates to provide cost-effective attainment of prescribed service expectations, ensuring 95% member satisfaction.
• Maintains professional qualifications needed for the job (Automotive Service Excellence –ASE, customer service skills, automotive skills, etc.)
• Provides appropriate reports detailing departmental performance and statistics.
• Identifies repair facilities that would meet the Approved Auto Repair criteria. Makes formal presentations to facility owners/management.
• Plans for and conducts annual Car Care Month and other events as needed.
• Responsible for the timely investigation and resolution of all member inquiries within 48 hours. Exhibits loyalty to AAA East Central; follows AAA East Central policies and procedures. Maintains a professional appearance and exhibits a positive attitude in actions, behaviors, and conduct. Contributes to a non-hostile, pleasant working environment. Performs other job-related duties as assigned by the Director, Automotive Services.

Experience

• High School diploma or general education degree (GED), minimum two years related experience and/or training.
• Certification by Automotive Service Excellence (A.S.E.) or equivalent in all areas except manual and automatic transmissions, or required to obtain certification within two testing periods.
• Up-to-date technical understanding of automobiles required.
• Three years of education, experience, and training in the automotive service industry desired.

Safe Business Driving Requirements

• Possess a valid driver's license and an acceptable driving record
• Provide proof of automobile liability insurance at the time of hire

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify