Automotive AAR Field Specialist & Network Liaison

ECAAA AAA East Central; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage for medical, dental, &

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for charity/

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA East Central is seeking an Automotive Services Field Specialist to manage an assigned territory across several states, identifying and maintaining strategic relationships with automotive repair partners for the Approved Auto Repair program. The role evaluates facilities for compliance and coordinates with shop staff to ensure high-quality diagnosis and repair standards.

Responsibilities include inspections of up to ~100 facilities annually, budget reporting, and presenting plans to

Qualifications

• High School diploma or GED required; ASE certification preferred in most areas.
• Up-to-date technical understanding of automobiles required.
• Three years of education, experience, and training in the automotive service industry desired.
• Certification by ASE or equivalent within two testing periods if not currently certified.

Responsibilities

• Manages AAR service providers to ensure operational compliance with National Automotive Quality Standards.
• Inspects approximately 100 facilities annually, ensuring ongoing integrity of the AAR program.
• Prepares annual budget and monthly variance reports for expense areas with significant variance to budget.
• Prepares business plans and keeps management briefed on critical issues involving AAR.
• Oversees assigned affiliates to provide cost-effective attainment of prescribed service expectations, ensuring 95% member satisfaction.
• Provides appropriate reports detailing departmental performance and statistics.
• Identifies repair facilities that would meet the Approved Auto Repair criteria.
• Makes formal presentations to facility owners/management.
• Plans for and conducts annual Car Care Month and other events as needed.
• Responsible for the timely investigation and resolution of all member inquiries within 48 hours.

Skills

Customer service skills

Automotive skills

Valid driver's license

Education

High School diploma / GED

ASE Certification

Job description

AAA East Central is seeking an Automotive Services Field Specialist to manage an assigned territory across several states, identifying and maintaining strategic relationships with automotive repair partners for the Approved Auto Repair program. The role evaluates facilities for compliance and coordinates with shop staff to ensure high-quality diagnosis and repair standards.

Responsibilities include inspections of up to ~100 facilities annually, budget reporting, and presenting plans to