Automotive Center Service Writer

Alltuneandlube; Cedar Rapids (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Free uniforms

Paid time off

Opportunity for advancement

Job summary

All Tune Cedar Rapids-5271 is seeking an experienced Automotive Center Service Writer to be the main liaison between customers and the shop, greeting customers, assessing service needs, and presenting maintenance recommendations clearly.

The ideal candidate has 2+ years in automotive sales or service, strong communication, and the ability to coordinate repair orders, communicate with technicians, and help grow the business in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of sales or customer service experience in an automotive repair or service environment preferred.
• Knowledge of fleet accounts and aftermarket warranty companies is a plus.
• Must be at least 18 years old with a valid IOWA driver’s license and clean driving record.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Greet customers professionally and assess service and repair needs.
• Communicate clearly about maintenance recommendations and repair options.
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system.
• Coordinate with technicians to ensure efficient workflow and quality control.
• Maintain inventory control and order parts as needed.
• Monitor profit margins and help achieve sales and productivity goals.
• Conduct follow-up calls to ensure customer satisfaction and build lasting relationships.
• Generate new business by calling on local commercial accounts and fleet customers.
• Maintain a clean, organized, and professional front office area.
• Mentor less experienced team members and promote a collaborative team culture.

Skills

Communication

Sales experience

Customer service

Education

High School Diploma

Tools

POS system

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance
• Free uniforms
• Paid time off
• Opportunity for advancement

Automotive Center Service Writer

All Tune Cedar Rapids-5271 – Cedar Rapids, IA

About Us

All Tune Cedar Rapids-5271 is a trusted automotive repair and service center in Cedar Rapids, IA dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism.

We’re seeking an experienced and customer-focused Automotive Center Service Writer to join our team. This is an excellent opportunity for someone with strong communication and sales skills who enjoys helping customers, coordinating service operations, and contributing to a successful and growing shop.

At All Tune Cedar Rapids-5271, we believe our people are our greatest asset—and we invest in your growth with training, certifications, and advancement opportunities.

Position Overview

The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. You’ll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner.

This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales.

Key Responsibilities

• Greet customers professionally and assess service and repair needs
• Communicate clearly about maintenance recommendations and repair options
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system
• Coordinate with technicians to ensure efficient workflow and quality control
• Maintain inventory control and order parts as needed
• Monitor profit margins and help achieve sales and productivity goals
• Conduct follow-up calls to ensure customer satisfaction and build lasting relationships
• Generate new business by calling on local commercial accounts and fleet customers
• Maintain a clean, organized, and professional front office area
• Mentor less experienced team members and promote a collaborative team culture

Schedule

• NO WEEKENDS!
• Full-time position
• 7 AM - 5 PM Monday - Friday
• Occasional overtime may be available

Qualifications

• High School Diploma or equivalent required
• 2+ years of sales or customer service experience in an automotive repair or service environment preferred
• Knowledge of fleet accounts and aftermarket warranty companies is a plus
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Must be at least 18 years old with a valid IOWA driver’s license and clean driving record
• Team player with a positive attitude and a commitment to continuous learning and certification growth

Why Join All Tune Cedar Rapids-5271

At All Tune Cedar Rapids-5271, we’re committed to excellence—not just for our customers, but for our employees too. We offer competitive compensation, industry-leading training, and a supportive workplace where your professionalism and passion for the automotive industry are valued and rewarded.

If you’re ready to take your automotive service career to the next level and work in a shop that values skill, integrity, and teamwork,