Automotive Center Service Writer

All Tune Cedar Rapids-5271; Cedar Rapids (IA); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Paid time off

Health insurance

Competitive hourly wage

Paid seminars and training

Employee discounts on services

Job summary

A trusted automotive repair center in Cedar Rapids, IA is seeking an experienced Automotive Center Service Writer. The role involves greeting customers, assessing service needs, and coordinating service operations. With strong communication and organizational skills being essential, this position offers a supportive, team-oriented environment and growth opportunities. Competitive compensation and comprehensive training are provided. Ideal candidates have experience in customer service or sales within the automotive industry.

Qualifications

• 3+ years of sales or customer service experience in an automotive repair or service environment preferred.
• Knowledge of fleet accounts and aftermarket warranty companies is a plus.
• Section 609 Certification (EPA) preferred or willingness to obtain.

Responsibilities

• Greet customers professionally and assess service and repair needs.
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer service skills

Sales experience

Strong communication

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Job description

Benefits:

Supportive, team-oriented environment with growth opportunities

Paid specialty seminars and ongoing professional training

Company-paid ASE and certification testing completion

Employee discounts on automotive services and repairs

Company-provided uniforms

Supplemental insurance options

Paid time off and paid holidays (based on tenure)

Competitive hourly wage + potential for performance-based bonuses

Simple IRA Retirement up to 3% Match

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Automotive Center Service Writer

All Tune Cedar Rapids-5271 – Cedar Rapids, IA

About Us

All Tune Cedar Rapids-5271 is a trusted automotive repair and service center in Cedar Rapids, IA dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism.

We’re seeking an experienced and customer-focused Automotive Center Service Writer to join our team. This is an excellent opportunity for someone with strong communication and sales skills who enjoys helping customers, coordinating service operations, and contributing to a successful and growing shop.

At All Tune Cedar Rapids-5271, we believe our people are our greatest asset—and we invest in your growth with training, certifications, and advancement opportunities.

Position Overview

The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. You’ll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner.

This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales.

Key Responsibilities

• Greet customers professionally and assess service and repair needs
• Communicate clearly about maintenance recommendations and repair options
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system
• Coordinate with technicians to ensure efficient workflow and quality control
• Maintain inventory control and order parts as needed
• Monitor profit margins and help achieve sales and productivity goals
• Conduct follow-up calls to ensure customer satisfaction and build lasting relationships
• Generate new business by calling on local commercial accounts and fleet customers
• Maintain a clean, organized, and professional front office area
• Mentor less experienced team members and promote a collaborative team culture

Schedule

Monday through Friday – no weekends

Occasional overtime may be available

Qualifications

• High School Diploma or equivalent required
• 3+ years of sales or customer service experience in an automotive repair or service environment preferred
• Knowledge of fleet accounts and aftermarket warranty companies is a plus
• Section 609 Certification (EPA) preferred or willingness to obtain
• Strong communication, organizational, and problem-solving skills
• Ability to multitask in a fast-paced environment
• Must be at least 18 years old with a valid state driver’s license and clean driving record
• Team player with a positive attitude and a commitment to continuous learning and certification growth

Why Join All Tune Cedar Rapids-5271

At All Tune Cedar Rapids-5271, we’re committed to excellence—not just for our customers, but for our employees too. We offer competitive compensation, industry-leading training, and a supportive workplace where your professionalism and passion for the automotive industry are valued and rewarded.

If you’re ready to take your automotive service career to the next level and work in a shop that values skill, integrity, and teamwork, apply today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to All Tune Total Auto Care Corporate.