Automotive Service Writer: Customer Care & Growth

Alltuneandlube; Laredo (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Training & development

Tuition assistance

Job summary

An automotive service center in Laredo is seeking an experienced Automotive Center Service Writer to join their team. You will be the key contact for customers, assessing vehicle needs and ensuring clear communication about maintenance and repair options. Candidates should have 3+ years of customer service experience and strong organizational skills. This role offers competitive compensation, training opportunities, and a supportive work environment focused on teamwork and growth.

Qualifications

• 3+ years of sales or customer service experience in an automotive repair or service environment preferred.
• Knowledge of fleet accounts and aftermarket warranty companies is a plus.
• Section 609 Certification (EPA) preferred or willingness to obtain.

Responsibilities

• Greet customers professionally and assess service and repair needs.
• Prepare accurate estimates, work orders, and invoices using the shop’s POS system.
• Monitor profit margins and help achieve sales and productivity goals.

Skills

Customer service

Sales

Communication

Organizational skills

Education

High School Diploma or equivalent

Job description

An automotive service center in Laredo is seeking an experienced Automotive Center Service Writer to join their team. You will be the key contact for customers, assessing vehicle needs and ensuring clear communication about maintenance and repair options. Candidates should have 3+ years of customer service experience and strong organizational skills. This role offers competitive compensation, training opportunities, and a supportive work environment focused on teamwork and growth.