Service Writer

Papa John's; Greeneville (TN); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Papa John's at the Davy Crockett Travel Center in Tennessee is seeking a Service Writer to manage customer transactions and ensure accurate pricing. The role requires basic computer skills, experience with POS systems, strong math abilities, and excellent communication to deliver top-notch customer service.

The ideal candidate can assist customers, accept multiple payment methods, and help maintain a smooth checkout experience while supporting a friendly, efficient team environment.

Qualifications

• High school diploma or equivalent.
• Experience with POS systems and cash registers.
• Basic computer knowledge.
• Good math skills.
• Excellent communication and customer service skills.
• Ability to effectively resolve complaints.

Responsabilités

• Greet customers and manage transactions.
• Use a PC to balance the cash register.
• Ensure pricing and quantities are accurate.
• Accept payments by cash, credit, purchase order or check.
• Provide receipts and change as needed.
• Upsell and cross-sell when appropriate.
• Look up inventory availability and process returns.
• Assist customers and resolve complaints.

Connaissances

POS systems

Cash registers

Math skills

Communication skills

Complaint resolution

Formation

High school diploma

Outils

Cash handling

Inventory lookup

Description du poste

4pm to Midnight Position

Main responsibilities of a Service Writer:

• Writing repair orders and calling fleets for repair authorization
• Assigning work to technicians
• Pulling parts needed for repairs
• Accepting payments and providing receipts
• Managing transactions, making sure pricing is accurate

Service Writer Job Description:

We are looking for a qualified and responsible Service Writers to manage all transactions with our customers efficiently and accurately.

A good job candidate is a person who knows their way around a PC and can easily operate it. Their main responsibilities include obtaining repair authorization, accepting payments and providing receipts, making sure all transactions run smoothly and every customer is satisfied with the service.

The Service Writer we would like to employ must be able to interact with our customers in a friendly manner, and provide assistance should any customer require it. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.

A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.

Responsibilities of a Service Writer:

• Greeting customers when entering and leaving the premises
• Managing transactions using a PC
• Balancing the cash register
• Making sure pricing and quantities are accurate
• Accepting payments in cash, credit, purchase order or check
• Providing change and receipts
• Crossing part numbers, looking up inventory availability
• Processing returns and refunds, and resolving customer complaints
• Bagging and wrapping purchased goods for safe transport
• Upselling and cross-selling when appropriate

Service Writer Job Requirements:

• Must have at least a high school degree
• Experience with POS systems and cash registers
• Basic computer knowledge
• Good math skills
• Excellent communication skills
• Ability to effectively resolve complaints

Welcome to Davy Crockett TA Travel Center
Your DESTINATION Travel Center when traveling I-81 through Tennessee