Automotive Service Writer & Admin Lead

Kelly; Mishawaka (IN); On-site; USD 32,000 - 34,000; Full time

Job summary

Kelly is seeking a Service Administrator III to support an automotive service operation. This Auto Service Writer position serves as the first point of contact for customers and is responsible for delivering quality customer service, gathering accurate service information, creating work orders, communicating repair updates, and processing payments.

The ideal candidate will have at least one year of relevant experience, intermediate computer skills, strong customer service abilities, and

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service, automotive service writing, or service administration experience.
• Intermediate computer skills; ability to navigate multiple systems.

Responsibilities

• Serve as the primary contact for customers by phone and in person.
• Build and maintain relationships with customers and internal staff.
• Gather vehicle and service information and translate into service requests.
• Create accurate work orders in service management systems.
• Enter and verify customer, vehicle, and repair data.

Skills

Customer service

Interpersonal communication

Automotive knowledge

Education

High school diploma or equivalent

Job description

Kelly is seeking a Service Administrator III to support an automotive service operation. This Auto Service Writer position serves as the first point of contact for customers and is responsible for delivering quality customer service, gathering accurate service information, creating work orders, communicating repair updates, and processing payments.

The ideal candidate will have at least one year of relevant experience, intermediate computer skills, strong customer service abilities, and