Automotive Service Writer

Lithia & Driveway; Minnetonka (MN); On-site; USD 41,000 - 120,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

PTO

Disability insurance

Life Insurance

401(k)

Employee stock purchase plan

Training programs

Job summary

BMW of Minnetonka is seeking a Service Advisor to be the trusted liaison between customers and our service team, guiding ownership experiences from check-in to delivery.

You will assess maintenance needs, explain services and costs, coordinate with BMW-certified technicians, and build lasting customer loyalty through outstanding service and transparent communication.

Qualifications

• 1+ years of Service Advisor experience, luxury or dealership experience.
• Strong automotive knowledge.
• Passion for delivering an exceptional ownership experience.
• Valid driver\'s license with an acceptable driving record.

Responsibilities

• Welcome customers and accurately assess their vehicle maintenance and repair needs.
• Provide professional recommendations while clearly explaining services, repairs, timelines, and costs.
• Coordinate with BMW-certified technicians to ensure efficient and accurate vehicle repairs.
• Create detailed repair orders and maintain accurate service documentation.
• Communicate proactively throughout the service process, keeping customers informed every step of the way.
• Review warranty coverage, maintenance plans, and available service options.
• Deliver a seamless experience from vehicle check-in through delivery.
• Build long-term customer loyalty through exceptional service, follow-up, and relationship management.
• Maintain high levels of customer satisfaction, retention, and service department performance.
• Stay current on BMW products, technology, maintenance requirements, and manufacturer programs.

Skills

Service advisor experience

Luxury dealership experience

Automotive knowledge

Customer service

Valid driver\'s license

Job description

Dealership:

L0807 BMW of Minnetonka

BMW of Minnetonka

Position: Service Advisor

Schedule: Open availability - Saturday's required

Pay: Guarantee + Commission based (41,092.00-$120,000)

Location: BMW Minnetonka - Onsite position

What You'll Do

As a Service Advisor you'll serve as a trusted advisor and advocate for our customers throughout their ownership journey. As the primary connection between our clients and service team, you'll help deliver the premium experience BMW drivers expect while building lasting relationships founded on trust, transparency, and exceptional service.

• Welcome customers and accurately assess their vehicle maintenance and repair needs
• Provide professional recommendations while clearly explaining services, repairs, timelines, and costs
• Coordinate with BMW-certified technicians to ensure efficient and accurate vehicle repairs
• Create detailed repair orders and maintain accurate service documentation
• Communicate proactively throughout the service process, keeping customers informed every step of the way
• Review warranty coverage, maintenance plans, and available service options
• Deliver a seamless experience from vehicle check-in through delivery
• Build long-term customer loyalty through exceptional service, follow-up, and relationship management
• Maintain high levels of customer satisfaction, retention, and service department performance
• Stay current on BMW products, technology, maintenance requirements, and manufacturer programs

What You Bring

• 1+ years of Service Advisor experience, luxury or dealership experience
• Strong automotive knowledge with the ability to translate technical information into a premium customer experience
• Passion for delivering an exceptional ownership experience from vehicle check-in through delivery
• Valid driver's license with an acceptable driving record

Why Join Us?

• Represent one of the world's most respected luxury automotive brands
• Work with cutting-edge BMW technology and highly skilled technicians
• Competitive compensation with performance-based earning potential
• Ongoing BMW and Lithia training programs
• Clear opportunities for advancement within Lithia & Driveway

Total Rewards

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes $41,092.00-$120,000

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions