Automotive Service Writer

Dave Wright Auto Group; Hiawatha (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, vision, and life

Paid holidays

Paid vacation

Paid sick days

401k profit sharing

Significant training program

Company Christmas Party

Company Golf Outing

Celebrate 3 National Holidays permonth

Community involvement opportunities

Job summary

Dave Wright Auto Group in Iowa is seeking an enthusiastic Automotive Service Writer to be the friendly liaison between customers and our service team. You will greet guests, schedule repairs, and ensure paperwork is completed accurately while communicating progress to clients.

This role requires strong communication, organization, and problem-solving skills. You will work with a tablet, coordinate with technicians, and help deliver outstanding service.

Qualifications

• Dependable and patient with customers.
• Strong communication and listening skills.
• Growth-minded with a proactive attitude.
• Excellent organizational abilities.
• Comfortable using a tablet device.
• Valid driver's license.
• Ability to meet and exceed performance goals.
• Dynamic problem-solving skills.
• Friendly, team-oriented demeanor.

Responsibilities

• Serve as the interface between customers and technicians for repairs.
• Greet customers and schedule appointments.
• Complete all paperwork related to automotive repairs.
• Keep customers updated on repair status and explain services.
• Relay information to technicians to ensure work completion.
• Follow up with guests and other departments to resolve issues.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Tablet proficiency

Driver's license

Dependable

Goal-oriented

Job description

2026 TIME DEALER OF THE YEAR AWARD WINNER!

VOTED 'BEST DEALERSHIP TO WORK FOR' 13 TIMES!

GROWING AT A RAPID RATE!
WE PROMOTE FROM WITHIN!

Dave Wright Nissan Subaru Core Values:

1. We Solve It
2. We Are All One Team
3. We Do What We Say
4. We Grow Or We Die
5. We Commit And Never Quit

Automotive Service Writer Responsibilities:

• Be the interface between the customer and the technician for vehicle repairs
• Greet customers
  
• Schedule appointments
• Complete all necessary paperwork in regards to automotive repairs
• Keep the customer updated on the status of repairs and explain any service needed on their vehicle
• Relay all pertinent information to the technician for completion of the work
• Follow up with guests, management, and other departments to solve problems

Automotive Service Writer Requirements:

• Dependable
• Passion to help people
• Growth minded
• Organizational skills
• Excellent listening and communication skills
• Dynamic problem-solving abilities
• Ability to meet and exceed performance goals
• Comfortable using a tablet device
• Valid driver's license

Automotive Service Writer Benefits:

• Excellent compensation structure
• Health, dental, vision, and life insurance
• Paid holidays, paid vacation, paid sick days
• 401k profit sharing

Additional Perks:

• Significant training program
• Company Christmas Party
• Company Golf Outing
• Celebrate 3 National Holidays per month
• Meaningful opportunity for community involvement