Automotive Service Team Lead — Customer Focus & Efficiency

Georgica Auto; Auburn (WA); On-site; USD 50,000 - 80,000; Full time

Job summary

Georgica Auto Holdings in Auburn, WA seeks an Automotive Assistant Service Manager to support the Service Manager in daily operations, ensuring customer satisfaction and efficient workflow.

You will supervise service advisors and technicians, handle inquiries, schedule appointments, review repair orders, monitor performance metrics, and drive service revenue while maintaining safety and policy compliance. A 3–5 year automotive service background with supervisory experience is preferred.

Qualifications

• 3–5 years of experience in an automotive service department, including 1 year in a supervisory or lead role.
• Proven track record of strong customer service and problem-solving abilities.
• Excellent communication and interpersonal skills, both verbal and written.
• Solid understanding of automotive repair and maintenance processes.

Responsibilities

• Assist the Service Manager in supervising service advisors and technicians, providing guidance and training.
• Handle customer inquiries, concerns, and complaints, resolving issues promptly and professionally.
• Schedule service appointments and manage the service bay workflow to maximize efficiency and productivity.
• Review repair orders for accuracy and completeness, ensuring proper documentation and billing.
• Monitor service department performance metrics, including customer satisfaction, revenue, and repair times.
• Promote and sell automotive services, parts, and accessories to customers.
• Maintain a clean and organized service department environment.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Collaborate with other departments, such as parts and sales, to optimize dealership operations.
• Step in for the Service Manager during their absence.

Skills

Customer service

Leadership

Communication

Problem solving

DMS proficiency

Time management

Supervisory experience

Automotive knowledge

Education

High school diploma or equivalent

Associate degree or automotive tech certification

Tools

Dealership Management System (DMS)

Job description

Georgica Auto Holdings in Auburn, WA seeks an Automotive Assistant Service Manager to support the Service Manager in daily operations, ensuring customer satisfaction and efficient workflow.

You will supervise service advisors and technicians, handle inquiries, schedule appointments, review repair orders, monitor performance metrics, and drive service revenue while maintaining safety and policy compliance. A 3–5 year automotive service background with supervisory experience is preferred.