Automotive Service Manager: Lead Team, Elevate Experience

Danbury P, LLC dba Porsche Danbury; Miry Brook (CT); On-site; USD 70,000 - 110,000; Full time

Job summary

Georgica Auto Holdings in Connecticut seeks an experienced Service Department Manager to lead technicians and service advisors, drive customer satisfaction, and uphold our high standards. You will monitor department performance, manage budgets and forecasts, handle customer concerns, and ensure compliance with safety and automotive regulations.

Collaborating with sales, parts, and finance, you will optimize dealership operations, mentor staff on repairs and diagnostics, and foster a respectful,

Qualifications

• Minimum of 5 years of experience in automotive service management or related leadership role.
• Proven track record of achieving customer satisfaction and profitability goals.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Thorough understanding of automotive repair procedures and diagnostics.
• ASE certifications are a plus.

Responsibilities

• Manage and supervise service department staff, including technicians and service advisors.
• Develop strategies to improve customer satisfaction, service quality, and efficiency.
• Monitor performance metrics and implement corrective actions as needed.
• Handle customer complaints professionally and timely.
• Oversee parts ordering, inventory, and warranty processing.
• Train and mentor staff on new technologies and customer service.
• Collaborate with other departments to optimize dealership operations.
• Prepare and manage service department budgets and forecasts.
• Maintain a clean, organized, and safe working environment.

Skills

Leadership

Communication

Interpersonal skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree in automotive technology or business administration preferred

Tools

DMS

Service scheduling software

Job description

Georgica Auto Holdings in Connecticut seeks an experienced Service Department Manager to lead technicians and service advisors, drive customer satisfaction, and uphold our high standards. You will monitor department performance, manage budgets and forecasts, handle customer concerns, and ensure compliance with safety and automotive regulations.

Collaborating with sales, parts, and finance, you will optimize dealership operations, mentor staff on repairs and diagnostics, and foster a respectful,