Automotive Service Supervisor — Lead & Elevate Team

Fox CDJR, LLC dba Auburn Chrysler Dodge Jeep Ram

United States

On-site

USD 50,000 - 80,000

Full time

14 days+

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Job summary

Georgica Auto Holdings seeks an Automotive Assistant Service Manager to support the Service Manager in overseeing daily service department operations, ensuring customer satisfaction and efficient workflow across the dealership.

You will supervise service advisors and technicians, respond to customer inquiries, schedule appointments, review repair orders for accuracy, monitor key metrics, promote services and parts, and step in for the Service Manager when needed, while upholding our commitment

Qualifications

Minimum 3–5 years in an automotive service department with at least 1 year in a supervisory or lead role.
Proven track record of strong customer service skills and problem-solving abilities.
Excellent communication and interpersonal skills, both verbal and written.
Solid understanding of automotive repair and maintenance processes.
Proficiency in using dealership management systems (DMS) and other relevant software.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Strong leadership qualities and the ability to motivate and mentor a team.
High school diploma or equivalent; associate's degree or certification in automotive technology is a plus.
Valid driver's license and a clean driving record.

Responsibilities

Assist the Service Manager in supervising service advisors and technicians, providing guidance and training.
Handle customer inquiries, concerns, and complaints, resolving issues promptly and professionally.
Schedule service appointments and manage the service bay workflow to maximize efficiency and productivity.
Review repair orders for accuracy and completeness, ensuring proper documentation and billing.
Monitor service department performance metrics, including customer satisfaction, revenue, and repair times.
Promote and sell automotive services, parts, and accessories to customers.
Maintain a clean and organized service department environment.
Ensure compliance with all company policies, procedures, and safety regulations.
Collaborate with other departments, such as parts and sales, to optimize overall dealership operations.
Step in for the Service Manager during their absence.