Automotive Service Team Lead — Assistant Manager

Midas Auto Experts; Glassboro (NJ); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Job summary

Midas Auto Experts in Glassboro, NJ is seeking an Automotive Service Assistant Manager to lead the service department alongside technicians and store staff. This developmental role focuses on directing shop operations, improving customer service, and promoting internal growth.

You will supervise up to 10 employees, manage safety and training, and drive performance through data-driven decisions and strong communication with customers and management.

Qualifications

• A minimum of 1 years of store or service assistant manager experience
• General automotive knowledge
• Excellent customer service disposition
• Good communication skills
• Leadership ability
• Team building skills
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Responsibilities

• Help ensures a safe, secure, and trustworthy work environment.
• Liaise between managers, customers, and employees.
• Fill in for Manager in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Establishes strategic goals by gathering information from reporting documents.
• Define objectives, identifies, and evaluates trends and options, chooses a course of action and evaluates outcomes.
• Lead by example, manage, and train team while keeping in tune with our companies’ vision, purpose, core values and employee creed.
• Help ensure that all policies and procedures are being followed by all employees.
• Deliver exceptional customer service while listening and consulting customers.
• Oversee complete vehicle inspection and then make comprehensive recommendations by building computerized repair orders and sourcing parts.
• Ability to discuss pricing estimates with customers as well as promoting shop service specials and financing options.
• Monitor the quality of all vehicles being signed out.
• Ability to successfully supervise up to 10 employees.
• Closely monitor inventory levels while managing product ordering and receipt.
• Maintaining a clean and organized job site.
• Other duties as assigned.

Skills

General automotive knowledge

Excellent customer service

Good communication skills

Leadership ability

Team building skills

Flexible schedule

Valid driver’s license

Job description

Midas Auto Experts in Glassboro, NJ is seeking an Automotive Service Assistant Manager to lead the service department alongside technicians and store staff. This developmental role focuses on directing shop operations, improving customer service, and promoting internal growth.

You will supervise up to 10 employees, manage safety and training, and drive performance through data-driven decisions and strong communication with customers and management.