Automotive Service Store Manager — Lead & Grow Team

Sun Auto Tire & Service; Chandler (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay & bonus

Paid training

Medical/Dental/Vision

Paid time off

Employee discounts

Career advancement

Job summary

Sun Auto Tire & Service in Chandler, AZ is seeking a Store Manager to lead a fast-paced automotive service and tire location. You’ll own customer experience, team development, and day-to-day operations while partnering with district leadership to drive growth.

The role requires 5+ years in automotive service or retail leadership, a strong track record in sales and operations, and a hands-on, safety-conscious management style with a focus on accountability.

Qualifications

• 5+ years of experience in automotive service, tire, retail, or store management, with a strong track record of success in sales, operations, and team leadership.
• Demonstrated ability to motivate, coach, and lead high-performing teams in a fast-paced, customer-facing environment.
• Experience managing store performance, operational plans, KPIs, budgets, labor, inventory, or P&L-related results.
• Strong customer service, sales, problem-solving, and communication skills, with the ability to resolve issues professionally and follow through on commitments.
• Ability to work in a process-driven environment with attention to detail, accountability, and sound judgment.

Responsibilities

• Lead the store team to deliver a professional, customer-first experience that builds trust, repeat business, and long-term customer relationships.
• Recruit, hire, onboard, train, coach, and develop teammates to drive performance, engagement, and retention.
• Set clear expectations and hold the team accountable while maintaining a positive, inclusive, and safety-focused work environment.
• Analyze store metrics and execute action plans to meet or exceed targets—sales, car count, average repair order, gross profit, labor, productivity, conversion, and controllable expenses.
• Own store-level P&L by driving revenue growth, labor efficiency, cost control, and inventory discipline.
• Manage parts and tire inventory in the POS, including receiving, invoicing, returns, core returns, and warranty tracking.
• Resolve escalated customer concerns with urgency and professionalism, partnering with District leadership and Customer Care as needed.
• Serve as the primary store contact for vendors, facilities, and equipment needs, escalating through the appropriate channels.
• Keep the store clean, safe, organized, and compliant with company standards, safety procedures, and applicable regulatory requirements.
• Work a flexible schedule based on business needs—including opening and closing shifts, weekends, and occasional holidays as applicable; perform other duties as assigned.

Skills

customer service

sales

problem-solving

communication

Education

High school diploma or equivalent

Associate degree / technical certification / ASE-related certification preferred

Job description

Sun Auto Tire & Service in Chandler, AZ is seeking a Store Manager to lead a fast-paced automotive service and tire location. You’ll own customer experience, team development, and day-to-day operations while partnering with district leadership to drive growth.

The role requires 5+ years in automotive service or retail leadership, a strong track record in sales and operations, and a hands-on, safety-conscious management style with a focus on accountability.