Automotive Service Store Manager – Growth & Leadership

Pep Boys Inc; Suwanee (GA); On-site; USD 64,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

401(k) with company match

PTO and holiday pay

On-demand pay

Job summary

Pep Boys Inc. is seeking a Store Manager responsible for achieving sales goals across service labor, parts, and fleet business while delivering excellent customer service through in-store execution of programs and standards.

The role involves recruiting, training, and guiding the service team and back shop staff to sustain productivity and safety. The position requires supervisory experience and a strong emphasis on efficiency, staffing optimization, and customer satisfaction, with daily

Qualifications

• Requires strong customer service and communication skills.
• Must be able to supervise and develop a team.
• Experience in automotive/service environment is preferred.
• Ability to work days, nights, weekends and holidays.

Responsibilities

• Direct, coordinate, and evaluate reports and staff in compliance with policies.
• Lead service selling and back shop teams to achieve productivity and profitability.
• Train staff on customer care processes and standard operating procedures.
• Ensure health, safety and environmental compliance in daily operations.
• Oversee POS transactions, inventory integrity, and vendor payment practices.

Skills

Customer service

Verbal communication

Upsell techniques

Cash handling

Team leadership

Problem solving

Work scheduling

Education

High school diploma or equivalent

Two-year college/technical program

Tools

POS systems

Job description

Pep Boys Inc. is seeking a Store Manager responsible for achieving sales goals across service labor, parts, and fleet business while delivering excellent customer service through in-store execution of programs and standards.

The role involves recruiting, training, and guiding the service team and back shop staff to sustain productivity and safety. The position requires supervisory experience and a strong emphasis on efficiency, staffing optimization, and customer satisfaction, with daily