Auto Service Store Manager — Lead Teams & Growth

Pep Boys; Suwanee (GA); On-site; USD 64,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits for part-time

Job summary

Pep Boys in Suwanee, GA is seeking a Store Manager to drive service labor, parts and fleet sales while delivering superior customer service and in-store execution of programs and standards.

You will recruit, hire, develop and lead service selling and back shop teams, ensure productivity and profitability, and maintain safety and compliance. This position requires strong leadership, mathematical aptitude, and cash-handling proficiency. Availability for days, nights and weekends is required.

Qualifications

• High school diploma or equivalent required.
• One year of experience in automotive service environment.
• Two-year college or technical program, or 1–3 years service industry experience with at least 1 year supervisory experience.
• Valid Driver's License.
• Ability to understand basic math for commissions and discounts.
• Previous work lead or supervisory experience preferred.
• Ability to work independently and exercise good judgment.
• Strong customer service skills and ability to handle difficult situations.
• Ability to upsell and use POS systems effectively.
• Strong verbal communication and attention to detail.
• Ability to work days, nights, holidays and weekends.

Responsibilities

• Direct, instruct, and manage a team of associates, including hiring, supervising, and evaluating performance.
• Maintain responsibility for store productivity, profitability, and safety standards.
• Ensure service staff complete repairs and CVIs and follow operating procedures.
• Coach staff on Customer Care Process and store systems.
• Maintain optimal staffing to meet customer demand and staffing plans.
• Monitor productivity and workflow to ensure efficient back shop operations.
• Resolve customer complaints and enforce cash, credit, and return policies.
• Partner with Fleet team to sustain fleet service relationships.
• Communicate with associates, managers, and customers effectively.
• Perform opening and closing duties as key holder.

Skills

Customer Service

Leadership

Supervisory Experience

Cash Handling

Communication Skills

Flexible Schedule

Education

High School Diploma or GED

Tools

POS Systems

Job description

Pep Boys in Suwanee, GA is seeking a Store Manager to drive service labor, parts and fleet sales while delivering superior customer service and in-store execution of programs and standards.

You will recruit, hire, develop and lead service selling and back shop teams, ensure productivity and profitability, and maintain safety and compliance. This position requires strong leadership, mathematical aptitude, and cash-handling proficiency. Availability for days, nights and weekends is required.