Automotive Service Appointment Specialist

Knight Petroleum Company; McDonough (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical / dental insurance

Paid time off

Paid weekly

Job summary

CountrySide Automotive is seeking a Service Business Development Center Representative to handle customer outreach, schedule service appointments, and manage follow-ups. The role emphasizes professional communication and CRM documentation to enhance retention and satisfaction.

Responsibilities include responding to inquiries, coordinating with service advisors, and maintaining accurate records. Prior dealership or call-center experience is a plus, with a focus on customer-first service in a

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional telephone manner and strong organization.
• Ability to manage multiple customer interactions and follow-ups.
• Familiarity with CRM systems and dealership software preferred.

Responsibilities

• Make outbound calls for maintenance, recalls, and service opportunities.
• Respond promptly to inbound inquiries via calls, texts, emails, and web.
• Schedule service appointments according to procedures and capacity.
• Confirm appointments and reduce no-shows with reminders.
• Follow up on declined services and after-service retention.
• Document all customer contacts and appointment details in CRM.

Skills

Verbal communication

Written communication

Telephone etiquette

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Dealership scheduling software

Job description

CountrySide Automotive is seeking a Service Business Development Center Representative to handle customer outreach, schedule service appointments, and manage follow-ups. The role emphasizes professional communication and CRM documentation to enhance retention and satisfaction.

Responsibilities include responding to inquiries, coordinating with service advisors, and maintaining accurate records. Prior dealership or call-center experience is a plus, with a focus on customer-first service in a