Automotive Service Scheduler & Support Specialist

Wendle-Ford-1; Washington; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and vision

Paid Time Off

401(k) Retirement Plan

Employee discounts

Job summary

Wendle Motors in Spokane, WA is seeking a Customer Service & Scheduling Representative to join our Service Team. This phone-focused role schedules service, answers questions, and ensures the appointment calendar stays organized.

Daily tasks include handling calls, scheduling, follow-ups, and coordinating with Service Advisors to meet customer needs while maintaining a high level of professionalism.

Qualifications

• At least one year of customer service experience.
• Strong phone presence and professional communication.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable using computers and scheduling systems.

Responsibilities

• Handle incoming service calls and assist customers with scheduling their vehicle service.
• Make outbound calls to follow up with customers and support retention.
• Maintain service appointments using dealership scheduling systems.
• Document customer needs accurately for the Service Team.
• Communicate with Service Advisors about appointment details and expectations.
• Respond to customer questions by phone, email, and online channels.

Skills

Customer service

Phone etiquette

Multitasking

Data entry

Communication skills

Tools

Scheduling systems

Job description

Wendle Motors in Spokane, WA is seeking a Customer Service & Scheduling Representative to join our Service Team. This phone-focused role schedules service, answers questions, and ensures the appointment calendar stays organized.

Daily tasks include handling calls, scheduling, follow-ups, and coordinating with Service Advisors to meet customer needs while maintaining a high level of professionalism.