Automotive Service Scheduler & Customer Advocate

Wendle Ford; Spokane (WA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

Wellness program with premium discount

401(k) Retirement Plan

Company Paid Life Insurance

Voluntary Life Insurance

Disability Insurance

Employee discounts

Job summary

Wendle Motors in Spokane, WA is seeking a Customer Service & Scheduling Representative to join our Service Team. The role centers on phone-based customer service, scheduling automotive service, answering questions, and keeping the appointment calendar organized.

You'll spend much of the day on the phone, identify customer needs in scheduling systems, and communicate details to Service Advisors. Automotive experience is a plus, and extensive call-center-like experience translates well.

Qualifications

• At least one year of customer service experience.
• Strong phone presence and the ability to communicate professionally and confidently with customers.
• Comfortable handling a high volume of phone-based customer interactions throughout the workday.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail when entering customer and appointment information.
• Ability to remain calm and professional when assisting frustrated or dissatisfied customers.
• Comfortable using computers, scheduling systems, email, and other office software.
• Ability to work collaboratively with coworkers and managers.
• Typing efficiency and accurate data entry skills.

Responsibilities

• Handle incoming service calls and assist customers with scheduling their vehicle service appointments.
• Make outbound calls to follow up with customers, schedule future service, and support customer retention.
• Manage and maintain service appointments using dealership scheduling systems.
• Ask appropriate questions to understand customers' service needs and accurately document information for the Service Team.
• Help maintain a steady service appointment pipeline by identifying and scheduling service opportunities.
• Communicate with Service Advisors regarding customer concerns, appointment details, and expectations.
• Respond to customer questions by phone, email, and online communication channels.
• Follow up with customers regarding their service experience and help address customer concerns.
• Maintain accurate and organized records of customer interactions and appointments.
• Manage multiple calls, appointments, and customer needs while maintaining a sense of urgency and attention to detail.
• Follow established processes to ensure consistent, professional customer service.
• Work closely with other members of the Service Team to support department operations and an excellent customer experience.

Skills

Phone communication

Customer service

Multitasking

Attention to detail

Data entry

Professional communication

Tools

Scheduling systems

Office software

Phone system

Email

Job description

Wendle Motors in Spokane, WA is seeking a Customer Service & Scheduling Representative to join our Service Team. The role centers on phone-based customer service, scheduling automotive service, answering questions, and keeping the appointment calendar organized.

You'll spend much of the day on the phone, identify customer needs in scheduling systems, and communicate details to Service Advisors. Automotive experience is a plus, and extensive call-center-like experience translates well.