Automotive Service Scheduler & Customer Liaison

Pecheles Ford; Greenville (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

401(k) match

Paid time off

Growth opportunities

Family-owned environment

Job security

Employee discounts

Job summary

Pecheles Automotive in Greenville, NC is growing its Service Scheduling Department. We are looking for an organized, friendly team member to help deliver outstanding customer service by scheduling service appointments and coordinating between customers and the Service Team.

You will answer questions, maintain records, and use our CRM daily. Must be available Monday-Thursday 9:00 AM to 6:00 PM and Fridays 9:00 AM to 4:30 PM, with punctual attendance and a positive attitude.

Qualifications

• Minimum 1 year customer service experience.
• Strong communication skills.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Must have strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.
• Able to multi-task in a fast-paced environment.
• Bilingual Spanish a plus!

Responsibilities

• Make 100+ calls a day.
• Provide outbound service calls to customers regarding service appointments, recalls and missed service appointments.
• Establish personal goals consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Update customer and vehicle information.
• Maintain appropriate records for recalls, loaner vehicles, and orders.
• Provide customers with vehicle maintenance information & recommendations based on the manufacturers' specifications.
• Participate in team & process development sessions - keeping positive relationships with teammates.
• Utilize CRM tracking system daily.
• Regular attendance and punctuality

Skills

Customer service

Communication

Team player

Multitasking

Bilingual (Spanish)

Tools

CRM system

Job description

Pecheles Automotive in Greenville, NC is growing its Service Scheduling Department. We are looking for an organized, friendly team member to help deliver outstanding customer service by scheduling service appointments and coordinating between customers and the Service Team.

You will answer questions, maintain records, and use our CRM daily. Must be available Monday-Thursday 9:00 AM to 6:00 PM and Fridays 9:00 AM to 4:30 PM, with punctual attendance and a positive attitude.