Automotive Service Scheduler | Customer Care & Scheduling

Capitolcityford; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Life

AFLAC

401K with Employer Contributions

Paid Holidays/ Vacation Days

Direct Deposit

Paid training

Job summary

Bob Thomas Dealerships in Fort Wayne, IN is seeking an Automotive Service Scheduler to handle inbound calls and emails to set service appointments, and to use Ford’s RedCap app to communicate with service customers.

The role operates Monday through Friday, 8am to 5pm with a 1-hour lunch, and overtime is available for hours over 40 per week. We value customer service, organization, and clear communication.

Qualifications

• Previous experience in customer service
• Must be energetic
• Possess excellent phone & email communication skills
• Able to use a smart phone
• Have organizing & documenting skills

Responsibilities

• Handling inbound calls and emails in a timely manner to set service appointments
• Provides support to advisors and service management
• Using Ford’s new RedCap app to communicate with service customers

Skills

Customer service

Phone & email communication

Organizing & documenting

Smartphone usage

Energetic

Tools

Ford RedCap app

Job description

Bob Thomas Dealerships in Fort Wayne, IN is seeking an Automotive Service Scheduler to handle inbound calls and emails to set service appointments, and to use Ford’s RedCap app to communicate with service customers.

The role operates Monday through Friday, 8am to 5pm with a 1-hour lunch, and overtime is available for hours over 40 per week. We value customer service, organization, and clear communication.