Automotive Service Scheduler - Coordinate Appointments

Heritage Ford of Indiana; Corydon (IN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

8 hour work day

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation/Holidays

Promotion and pay increases

Job summary

Heritage Ford of Indiana is seeking a dedicated Service Scheduler to act as the voice of the dealership, coordinating daily maintenance appointments for technicians. You will work across phone, email, text, and chat to connect with customers and staff, ensuring accurate scheduling and efficient service flow.

The role emphasizes listening, attention to detail, and customer care. Prior experience in intake scheduling or front desk roles is valued, with a thoughtful, organized approach to daily

Qualifications

• Experience scheduling service appointments via phone, email, or text.
• Strong communication and listening to customer needs.
• Ability to manage multiple calls and tasks with accuracy.

Responsibilities

• Schedule and confirm service appointments via phone, email, or text.
• Coordinate pickup and delivery of service customer vehicles.
• Answer phone calls, emails, and text messages.
• Collaborate with service advisors, parts staff, and managers on schedules.
• Resolve schedule conflicts and communicate changes clearly.

Skills

Active listening

Communication skills

Multi-tasking

Texting and emailing proficiency

Education

High school diploma

Tools

xTime

VINSOLUTIONS

RedCap

Job description

Heritage Ford of Indiana is seeking a dedicated Service Scheduler to act as the voice of the dealership, coordinating daily maintenance appointments for technicians. You will work across phone, email, text, and chat to connect with customers and staff, ensuring accurate scheduling and efficient service flow.

The role emphasizes listening, attention to detail, and customer care. Prior experience in intake scheduling or front desk roles is valued, with a thoughtful, organized approach to daily