Automotive Service Sales Manager

Socket.dev; Everett (WA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Medical Insurance

401k with match

Paid Holidays

PTO

Job summary

Volkswagen of Everett in Everett, WA seeks a hands-on Service Sales Manager to lead the service lane, develop advisors, and deliver an exceptional customer experience. You will be in the lane, coaching the team, engaging customers, and turning expectations into consistent results.

We value a seasoned Service Advisor with leadership potential, capable of selling while mentoring others, and using dealership technology to identify opportunities.

Qualifications

• Experience as automotive Service Advisor or service leader with a track record of strong performance and customer care.
• Ability to lead by example, coach others, and drive results.
• Familiarity with dealership technology and performance reporting.

Responsibilities

• Own the service lane and oversee daily activity.
• Coordinate advisor coverage and manage customer flow to keep the team organized.
• Set professional greetings, thorough write-ups, and a smooth service experience.
• Coach advisors to achieve KPI targets: sales, gross profit per repair order, hours per RO, labor rate, service conversions, and CSI.
• Champion the customer experience with clear explanations and timely updates.
• Ensure effective processes: multipoint inspections, proper authorizations, and transparent communication.
• Balance workloads and dispatch repairs when needed to keep the shop moving.

Skills

Service leadership

Sales proficiency

Customer service

Team coaching

Tools

CRM software

Job description

Job Details

Job Location: Volkswagen of Everett - Everett, WA, Salary Range: $108000.00 - $132000.00Base+Commission/year,

Service Sales Manager – Volkswagen You’ve proven yourself as an advisor. Now it’s time to lead. Rairdon Auto Group You know how to build customer trust, sell service with confidence, and keep a busy day moving. You understand that strong results come from preparation, communication, and consistent execution. Now, imagine taking that experience and helping an entire team succeed. Our Volkswagen store is looking for a Service Sales Manager who is ready to take ownership of the service lane, develop our advisors, and deliver an outstanding customer experience. This is an excellent opportunity for a seasoned Service Advisor to step into management and make a meaningful impact. Previous management experience is welcome—but proven advisor performance, leadership potential, and a commitment to doing things right are what matter most.

Your Opportunity to Lead

This is a hands-on leadership position—not a job spent watching the service drive from an office. You will be in the lane, supporting the team, engaging customers, and turning expectations into consistent results.

Responsibilities

• Own the service lane.
• Oversee daily activity, coordinate advisor coverage, manage customer flow, and keep the team organized and responsive.
• Set the standard for professional greetings, thorough write-ups, and a smooth service experience.
• Coach advisors and drive performance. Help each advisor achieve established key performance indicators, including sales, gross profit per repair order, hours per repair order, effective labor rate, recommended-service conversion, and customer satisfaction. Review results, identify opportunities, and provide coaching that leads to improvement.
• Champion the customer experience. Build trust through clear explanations, accurate expectations, timely updates, and an exceptional delivery process. Step in early to resolve concerns and help turn first-time guests into loyal customers.
• Make great processes happen consistently. Reinforce tablet write-ups at the vehicle, complete multipoint inspections, timely presentation of recommendations, proper customer authorization, declined-service tracking, and active delivery. Help advisors communicate the value of needed maintenance and repairs without pressure or shortcuts.
• Keep work moving. At stores with fewer than 15 technicians, this position also includes repair order dispatch. Assign work based on technician skills and availability, monitor progress, balance workloads, and communicate changing completion times to advisors.

Who We’re Looking For

You are an experienced automotive Service Advisor or service leader with a track record of strong performance and customer care. You can sell, but you also know how to explain, listen, coach, and follow through. You bring organization to a busy lane, stay composed when the day gets challenging, and hold yourself to the same standards you expect from others. You are comfortable using performance reports and dealership technology to identify opportunities—and you understand that leadership means helping others improve, not simply telling them to work harder. Volkswagen or other import-brand experience is a plus. The ability to lead by example is essential.

Build Your Next Chapter

Take the skills that made you a successful advisor and put them to work on a larger scale. This role offers the opportunity to gain hands‑on management experience, influence department performance, and build your leadership career within a multi-store automotive group.

Compensation

• Base pay of $4,500.00 monthly.
• Monthly commission of 3.5%-4.5% of the Service Department net profit.
• Monthly bonus of 1.0% of the Service Department gross profit if CSI is at or above National average.

Benefits

• Medical, Vision, and Dental Insurance
• Voluntary Short Term Disability Insurance
• Voluntary Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• 6 Paid Holidays subject to completion of 90-day introductory period
• 401k plan with match, subject to completion of the introductory period and other eligibility requirements
• Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.

Ready to move from producing results to leading a team that produces results?

Bring your experience, your energy, and your ambition—and help us build a service lane our customers trust and our team is proud to be part of.