Automotive Service Sales Manager

Volkswagen of Everett; Everett (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Short Term Disability Insurance

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Paid Holidays

401k Plan with Match

Paid Time Off

Job summary

Volkswagen of Everett seeks an experienced Service Sales Manager to own the service lane, develop advisors, and deliver an outstanding customer experience. This hands-on leadership role requires engaging with customers in the lane, ensuring professional greetings, and driving performance.

Previous management is welcome but proven advisor success and leadership potential matter most. This position offers base pay plus commissions and a comprehensive benefits package, with opportunities to

Qualifications

• Experienced automotive Service Advisor or service leader with a track record of strong performance and customer care.
• Ability to sell while explaining and coaching teammates.
• Comfort with performance reports and dealership technology to identify opportunities.

Responsibilities

• Own the service lane and oversee daily activity, advisor coverage, and customer flow to ensure a smooth service experience.
• Coach advisors to achieve KPIs: sales, gross profit per repair order, hours per RO, labor rate, conversion, and CSI.
• Champion the customer experience with clear explanations, timely updates, and exceptional delivery.
• Establish and reinforce service processes: write-ups, inspections, presentations, and customer authorizations.
• Distribute work based on technician skills and availability to keep the lane moving.

Skills

Team leadership

Automotive service

Customer service

Sales coaching

Performance reporting

Tools

CRM system

Job description

Service Sales Manager – VolkswagenYou’ve proven yourself as an advisor. Now it’s time to lead.Rairdon Auto GroupYou know how to build customer trust, sell service with confidence, and keep a busy day moving. You understand that strong results come from preparation, communication, and consistent execution.Now, imagine taking that experience and helping an entire team succeed.Our Volkswagen store is looking for a Service Sales Manager who is ready to take ownership of the service lane, develop our advisors, and deliver an outstanding customer experience. This is an excellent opportunity for a seasoned Service Advisor to step into management and make a meaningful impact.Previous management experience is welcome—but proven advisor performance, leadership potential, and a commitment to doing things right are what matter most.Your Opportunity to LeadThis is a hands-on leadership position—not a job spent watching the service drive from an office. You will be in the lane, supporting the team, engaging customers, and turning expectations into consistent results.Your responsibilities will include:Own the service lane. Oversee daily activity, coordinate advisor coverage, manage customer flow, and keep the team organized and responsive. Set the standard for professional greetings, thorough write-ups, and a smooth service experience.Coach advisors and drive performance. Help each advisor achieve established key performance indicators, including sales, gross profit per repair order, hours per repair order, effective labor rate, recommended-service conversion, and customer satisfaction. Review results, identify opportunities, and provide coaching that leads to improvement.Champion the customer experience. Build trust through clear explanations, accurate expectations, timely updates, and an exceptional delivery process. Step in early to resolve concerns and help turn first-time guests into loyal customers.Make great processes happen consistently. Reinforce tablet write-ups at the vehicle, complete multipoint inspections, timely presentation of recommendations, proper customer authorization, declined-service tracking, and active delivery. Help advisors communicate the value of needed maintenance and repairs without pressure or shortcuts.Keep work moving. At stores with fewer than 15 technicians, this position also includes repair order dispatch. Assign work based on technician skills and availability, monitor progress, balance workloads, and communicate changing completion times to advisors.Who We’re Looking ForYou are an experienced automotive Service Advisor or service leader with a track record of strong performance and customer care. You can sell, but you also know how to explain, listen, coach, and follow through.You bring organization to a busy lane, stay composed when the day gets challenging, and hold yourself to the same standards you expect from others. You are comfortable using performance reports and dealership technology to identify opportunities—and you understand that leadership means helping others improve, not simply telling them to work harder.Volkswagen or other import-brand experience is a plus. The ability to lead by example is essential.Build Your Next ChapterTake the skills that made you a successful advisor and put them to work on a larger scale. This role offers the opportunity to gain hands-on management experience, influence department performance, and build your leadership career within a multi-store automotive group.Compensation:Base pay of $4,500.00 monthly. Monthly commission of 3.5%-4.5% of the Service Department net profit. Monthly bonus of 1.0% of the Service Department gross profit if CSI is at or above National average.Benefits:Medical, Vision, and Dental InsuranceVoluntary Short Term Disability InsuranceVoluntary Accident InsuranceCritical Illness InsuranceHospital Indemnity Insurance6 Paid Holidays subject to completion of 90-day introductory period401k plan with match, subject to completion of the introductory period and other eligibility requirementsPaid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.Ready to move from producing results to leading a team that produces results?Apply today. Bring your experience, your energy, and your ambition—and help us build a service lane our customers trust and our team is proud to be part of.