Automotive Service & Sales Advisor

Pep Boys Inc; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Reduced benefits available for part‑t​

Job summary

Pep Boys Inc. in Orlando is seeking an automotive service desk associate to engage customers, schedule appointments, and sell parts and services to keep vehicles performing at peak efficiency.

You will handle service for tires, oil changes, and routine maintenance while ensuring safety standards and company policies are followed. A flexible schedule, strong customer service, and sales ability are essential.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Skills

Customer service skills

Verbal communication

Sales experience

Flexible schedule

Mathematics for commissions

Safety procedures awareness

Education

High school diploma or equivalent

Job description

Pep Boys Inc. in Orlando is seeking an automotive service desk associate to engage customers, schedule appointments, and sell parts and services to keep vehicles performing at peak efficiency.

You will handle service for tires, oil changes, and routine maintenance while ensuring safety standards and company policies are followed. A flexible schedule, strong customer service, and sales ability are essential.