Auto Service & Parts Advisor

pepboyscareers; Orland Park (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k) with match

Paid time off

Holiday pay

DailyPay access

Job summary

Pep Boys in Orland Park, IL is seeking a customer-focused associate to drive service desk and sales floor engagement, perform express automotive services, and ensure parts and services meet customer needs.

You will handle calls and in-store inquiries, schedule appointments, process transactions, and uphold safety and company policies while delivering strong service and value to every customer.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• First point of contact for customers on the phone and in the store; engage customers, schedule appointments, build trust, understand needs, and sell parts and service.
• Manage service business productivity through work orders and register transactions, thorough vehicle inspections, and knowledge of parts.
• Assist in customer care, work orders, register assistance, and facility maintenance under management.
• Follow all policies for cash, credit, checks, refunds, and returns; address service issues and opportunities.
• Perform routine express automotive services: tire mounting/balancing/rotations, oil changes, fluid top-offs, lubrication, filters, bulbs; battery testing.
• Ensure safety procedures are followed; verify wheel torque and fluid services per SOPs.

Skills

Valid Driver's License

Customer service

Verbal communication

Sales experience

Flexible hours

Education

High school diploma or equivalent

Job description

Pep Boys in Orland Park, IL is seeking a customer-focused associate to drive service desk and sales floor engagement, perform express automotive services, and ensure parts and services meet customer needs.

You will handle calls and in-store inquiries, schedule appointments, process transactions, and uphold safety and company policies while delivering strong service and value to every customer.