Automotive Service & Sales Advisor

Pep Boys; Coon Rapids (MN); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401(k) with match

PTO and holidays

DailyPay

Job summary

Pep Boys in Minnesota is seeking a Store Sales Associate to engage customers, schedule service appointments, and upsell parts and services to keep customers' vehicles running at peak performance.

The role includes handling transactions, assisting at the service desk, and performing basic maintenance tasks while following safety and customer care standards. Team members enjoy benefits and opportunities for growth.

Qualifications

• High school diploma or equivalent.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and perform routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter, and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
• Maintaining a constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
• Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
• Key holder and responsible for basic and detailed opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication

Mathematics

Flexibility

Education

High school diploma or equivalent

Job description

Pep Boys in Minnesota is seeking a Store Sales Associate to engage customers, schedule service appointments, and upsell parts and services to keep customers' vehicles running at peak performance.

The role includes handling transactions, assisting at the service desk, and performing basic maintenance tasks while following safety and customer care standards. Team members enjoy benefits and opportunities for growth.