Vehicle Service & Parts Advisor

Pep Boys Inc; Mesquite (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

PTO and holiday pay

On-demand pay partner (DailyPay)

Life insurance

Short Term Disability

Job summary

Pep Boys Inc is seeking an energetic Service Desk Associate to be the first point of contact for customers in-store and by phone. You will engage customers, schedule appointments, and assist with work orders and register transactions to keep vehicles running smoothly.

The role involves promoting parts and services, maintaining an organized service area, and following company policies to ensure exceptional customer care. Experience in automotive service and sales is valued.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Responsibilities

• First point of contact for customers on the phone and in the store. Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
• Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
• Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Education

High school diploma or equivalent

Job description

Pep Boys Inc is seeking an energetic Service Desk Associate to be the first point of contact for customers in-store and by phone. You will engage customers, schedule appointments, and assist with work orders and register transactions to keep vehicles running smoothly.

The role involves promoting parts and services, maintaining an organized service area, and following company policies to ensure exceptional customer care. Experience in automotive service and sales is valued.