Automotive Service & Repair Coordinator

Western Branch Diesel; St. Clairsville (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k with matching

Short-term/long-term disability and生命?

Employee Assistance Program (EAP)

Paid Holidays

Monthly performance incentives

Opportunities for relocation & advance

Job summary

Western Branch Diesel in Saint Clairsville, Ohio, is seeking a Customer Service Representative to join the service team. The role requires strong organizational and communication skills, ability to multitask, and focus on delivering excellent customer service while supporting repair processes.

Occasional driving is required; the position offers competitive pay between $45,000 and $60,000 annually, with benefits including disability and life insurance, 401k matching, paid holidays, and a pathway

Qualifications

• Must have strong customer and communication skills.
• Organized and able to multi-task.
• Willingness to drive occasionally.

Responsibilities

• Provide administrative assistance to support the service team.
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Manage work in progress (WIP) and update customers daily.
• Maintain open communication with technicians, management team and customers regarding job status.
• Occasional driving is required.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Job description

Western Branch Diesel in Saint Clairsville, Ohio, is seeking a Customer Service Representative to join the service team. The role requires strong organizational and communication skills, ability to multitask, and focus on delivering excellent customer service while supporting repair processes.

Occasional driving is required; the position offers competitive pay between $45,000 and $60,000 annually, with benefits including disability and life insurance, 401k matching, paid holidays, and a pathway