Customer Service Representative

Western Branch Diesel Llc; St. Clairsville (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Monthly incentives

401k with matching

Disability & life insurance

Paid holidays

Employee Assistance Program (EAP)

Job summary

Western Branch Diesel in Saint Clairsville, OH is seeking a Customer Service Representative for a full-time office/clerical role. The ideal candidate is organized, can multi-task, and communicates clearly with customers and the service team.

The position offers competitive pay from $45,000 to $60,000 per year, plus benefits and advancement opportunities within Indel Power Group.

Qualifications

• Must be organized with the ability to multi-task
• Strong customer and communication skills
• Office/clerical duties experience is a plus

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Skills

Customer service

Communication

Organization

Job description

Customer Service Representative

Full Time Office/Clerical Saint Clairsville, OH, US

3 days ago Requisition ID: 6020

Salary Range: $45,000.00 To $60,000.00 Annually

Customer Service Representative

$45,000-$60,000

Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in St. Clairsville, Ohio. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business
• Short-term/long-term disability and employee lifeinsurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

EEO_Supplement.pdf