Auto Service Coordinator — Customer Support & Repair Ops

Western Branch Diesel Llc; Landover (MD); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401k with matching

Paid Holidays

Disability & life insurance

Monthly performance incentives

Job summary

Johnson Truck Center in Landover, MD is seeking a Customer Service Representative to join the office/clerical team. The role offers a full-time schedule with competitive pay and benefits.

You will handle service-administrative tasks, communicate estimates to customers, manage repair orders, and coordinate with the shop to ensure smooth operations. Ideal candidates are organized, able to multitask, and possess strong customer service and communication skills.

Qualifications

• Organized with the ability to multitask and strong customer and communication skills.

Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Skills

Customer service

Communication

Multitasking

Administrative support

Job description

Johnson Truck Center in Landover, MD is seeking a Customer Service Representative to join the office/clerical team. The role offers a full-time schedule with competitive pay and benefits.

You will handle service-administrative tasks, communicate estimates to customers, manage repair orders, and coordinate with the shop to ensure smooth operations. Ideal candidates are organized, able to multitask, and possess strong customer service and communication skills.