Customer Service Representative

Western Branch Diesel; St. Clairsville (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k with matching

Short-term/long-term disability and生命?

Employee Assistance Program (EAP)

Paid Holidays

Monthly performance incentives

Opportunities for relocation & advance

Job summary

Western Branch Diesel in Saint Clairsville, Ohio, is seeking a Customer Service Representative to join the service team. The role requires strong organizational and communication skills, ability to multitask, and focus on delivering excellent customer service while supporting repair processes.

Occasional driving is required; the position offers competitive pay between $45,000 and $60,000 annually, with benefits including disability and life insurance, 401k matching, paid holidays, and a pathway

Qualifications

• Must have strong customer and communication skills.
• Organized and able to multi-task.
• Willingness to drive occasionally.

Responsibilities

• Provide administrative assistance to support the service team.
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing.
• Promptly address and resolve customer concerns and service follow-up issues.
• Manage work in progress (WIP) and update customers daily.
• Maintain open communication with technicians, management team and customers regarding job status.
• Occasional driving is required.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time Office/Clerical Saint Clairsville, OH, US

Salary Range: $45,000.00 To $60,000.00 Annually

Customer Service Representative

$45,000-$60,000

Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Customer Service Representative at our location in St. Clairsville, Ohio. This individual will be organized with the ability to multi-task and possess good customer and communication skills. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Key Responsibilities

• Provide administrative assistance to support the service team
• Support the complete repair process including vehicle intake, opening repair orders, coordinating with the shop, communicating repair cost & time estimates to customers, and repair order billing
• Promptly address and resolve customer concerns and service follow-up issues
• Manage work in progress (WIP) and update customers daily
• Maintain open communication with technicians, management team and customers regarding job status
• Occasional driving is required

Why Indel Power Group

• Competitive compensation package, DOE
• Monthly performance incentives
• Rewarding work environment
• Opportunities for relocation & advancement
• Long established, family-owned business
• Short-term/long-term disability and employee lifeinsurance
• 401k, with matching
• Employee Assistance Program (EAP)
• Paid Holidays

Indel Power Group is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screen and background check.

Indel Power Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Attachments (4)

EEO_Supplement.pdf