Automotive Service Receptionist & BDC – Career & Bonuses

Midhudsonsubaru; Hicksville (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) with Employer Match

Paid Time Off

Paid Holidays

Job summary

Levittown Ford Service Center in Levittown, NY is hiring an Automotive Service Receptionist / Service BDC Representative to warmly welcome customers and manage service appointments. The role blends customer service with administrative support, handling calls, scheduling, and inquiries to ensure a smooth dealership experience.

You will join a friendly, team-oriented environment with paid training, monthly bonuses, and opportunities for career growth within VIP Automotive Group.

Qualifications

• Previous customer service experience preferred
• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus
• Automotive dealership experience preferred but not required
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Strong computer and data-entry skills
• Ability to learn dealership software and systems
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Excellent organizational and time-management skills
• Positive attitude and strong work ethic
• Dependable and punctual
• Team-oriented and customer-focused

Responsibilities

• Answer incoming dealership and service department phone calls professionally
• Greet customers arriving at the Service Department
• Schedule and confirm automotive service appointments
• Respond to customer inquiries by phone, email, text, and online channels
• Assist customers with service appointment questions
• Direct customers to the appropriate Service Advisor or dealership department
• Make outbound customer follow-up and retention calls
• Follow up on service appointments and reminders
• Confirm upcoming appointments and help reduce missed appointments
• Maintain accurate customer information in dealership software
• Enter and update customer and appointment information
• Coordinate appointment schedules with the Service Department
• Help maximize service appointment opportunities
• Assist Service Advisors and Service Management with administrative tasks
• Provide professional and friendly customer communication
• Deliver an exceptional customer experience during every interaction

Skills

Customer service experience

Reception/call center experience

Verbal and written communication

Telephone etiquette

Data-entry skills

Dealership software basics

Attention to detail

Multitasking in fast-paced environment

Time management

Dependable and punctual

Team-oriented and customer-focused

Tools

Automotive dealership experience

Job description

Levittown Ford Service Center in Levittown, NY is hiring an Automotive Service Receptionist / Service BDC Representative to warmly welcome customers and manage service appointments. The role blends customer service with administrative support, handling calls, scheduling, and inquiries to ensure a smooth dealership experience.

You will join a friendly, team-oriented environment with paid training, monthly bonuses, and opportunities for career growth within VIP Automotive Group.