Service Receptionist/Admin/BDC

VIP Automotive Group of Long Island; Hicksville (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Monthly bonuses

Paid training

Career advancement opportunities

Employee discounts

Job summary

Levittown Ford Service Center – Levittown, NY, part of VIP Automotive Group, is seeking an Automotive Service Receptionist / Service BDC Representative. You will be the first point of contact for the service department and help create a positive customer experience from the first call through the service appointment.

This full-time position offers a 5-day work week (Mon–Sat, Saturday required) with paid training, monthly bonuses, and opportunities for career advancement within the VIP Automotive

Qualifications

• Previous customer service experience preferred.
• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong computer and data-entry skills.
• Ability to learn dealership software and systems.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Positive attitude and strong work ethic.
• Dependable and punctual.
• Team-oriented and customer-focused.

Responsibilities

• Answer incoming dealership and service department phone calls professionally.
• Greet customers arriving at the Service Department.
• Schedule and confirm automotive service appointments.
• Respond to customer inquiries by phone, email, text, and online channels.
• Assist customers with service appointment questions.
• Direct customers to the appropriate Service Advisor or dealership department.
• Make outbound customer follow-up and retention calls.
• Follow up on service appointments and reminders.
• Confirm upcoming appointments and help reduce missed appointments.
• Maintain accurate customer information in dealership software.
• Enter and update customer and appointment information.
• Coordinate appointment schedules with the Service Department.
• Help maximize service appointment opportunities.
• Assist Service Advisors and Service Management with administrative tasks.
• Provide professional and friendly customer communication.
• Deliver an exceptional customer experience during every interaction.

Skills

Customer service

Reception

Call center

BDC

Automotive dealership experience

Job description

Job Title and Location

Levittown Ford Service Center – Levittown, NY

VIP Automotive Group

$18.00 – $20.00 Per Hour + Monthly Bonuses

Full-Time | 5-Day Work Week | Monday–Saturday | Saturday Required

Levittown Ford Service Center is hiring a friendly, organized, and customer-focused Automotive Service Receptionist / Service BDC Representative to join our growing Service Department in Levittown, NY.

This is an excellent opportunity for someone with experience in customer service, call centers, reception, appointment scheduling, hospitality, retail, or automotive dealerships who wants to build a long-term career in the automotive industry.

If you're comfortable speaking with customers, answering phones, scheduling appointments, working on a computer, and providing exceptional customer service, we want to meet you!

Compensation & Career Opportunity

• Full-Time position
• 5-day work week
• Monday–Saturday schedule
• Saturday required
• Monthly performance bonuses
• Paid training
• Career advancement opportunities
• Supportive, team-oriented environment

As a Service Receptionist / BDC Representative, you will be an important first point of contact for our Service Department and help create a positive customer experience from the first phone call through the service appointment.

Responsibilities

• Answer incoming dealership and service department phone calls professionally
• Greet customers arriving at the Service Department
• Schedule and confirm automotive service appointments
• Respond to customer inquiries by phone, email, text, and online channels
• Assist customers with service appointment questions
• Direct customers to the appropriate Service Advisor or dealership department
• Make outbound customer follow-up and retention calls
• Follow up on service appointments and reminders
• Confirm upcoming appointments and help reduce missed appointments
• Maintain accurate customer information in dealership software
• Enter and update customer and appointment information
• Coordinate appointment schedules with the Service Department
• Help maximize service appointment opportunities
• Assist Service Advisors and Service Management with administrative tasks
• Provide professional and friendly customer communication
• Deliver an exceptional customer experience during every interaction

We’re willing to train the right candidate!

Encouraged Experience

• Service BDC Representative
• BDC Representative
• Business Development Representative
• Customer Service Representative
• Automotive Customer Service Representative
• Service Scheduler
• Call Center Representative
• Client Relations Representative
• Client Care Representative
• Front Desk Receptionist
• Administrative Assistant

What We’re Looking For

The ideal candidate is friendly, dependable, organized, professional, and comfortable communicating with customers by phone and in person.

Qualifications

• Previous customer service experience preferred
• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus
• Automotive dealership experience preferred but not required
• Excellent verbal and written communication skills
• Professional telephone etiquette
• Strong computer and data-entry skills
• Ability to learn dealership software and systems
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Excellent organizational and time-management skills
• Positive attitude and strong work ethic
• Dependable and punctual
• Team-oriented and customer-focused

Build Your Career with VIP Automotive Group

This position offers an excellent entry point into the automotive dealership industry, with opportunities to grow into roles within Service BDC, Customer Relations, Service Advising, Sales BDC, Administration, and dealership management.

We believe in promoting from within and providing employees with the training and support needed to develop successful automotive careers.

Why Join VIP Automotive Group

Levittown Ford Service Center is part of VIP Automotive Group, an established automotive organization with a long history of serving customers and developing employees.

We offer a professional, team-oriented environment where employees can learn, grow, and build long-term careers.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Employer Match
• Paid Time Off
• Paid Holidays
• Paid Sick Time
• Family Leave
• Life Insurance
• Disability Insurance
• Employee Discounts on Vehicles, Parts & Service
• Supplemental Benefit Plans
• Employee Referral Bonuses
• Career Advancement Opportunities
• Professional Development and Training

Schedule

Full-Time | 5-Day Work Week

Monday–Saturday | Saturday Required

Location

Levittown Ford Service Center – Levittown, NY

Automotive dealership experience is a plus but not required. We will train the right candidate.

If you are dependable, professional, customer-focused, and ready to grow, Levittown Ford Service Center wants to hear from you!