Automotive Service Receptionist & Appointment Coordinator

Levittown Ford; Hicksville (NY); Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Disability Insurance

Employee Discounts on Vehicles, Parts

Career Advancement Opportunities

Professional Development and Training

Résumé du poste

Levittown Ford Service Center is hiring an Automotive Service Receptionist / Service BDC Representative in Levittown, NY. You will be the first point of contact for customers, handling calls, scheduling service appointments, and ensuring a positive service experience.

The role emphasizes friendly, organized, customer-focused communication, with training provided. This is a full-time position with a 5-day week and Saturday work, offering monthly bonuses and growth opportunities within VIP

Qualifications

• Previous customer service experience preferred.
• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus.
• Automotive dealership experience preferred but not required.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong computer and data-entry skills.
• Ability to learn dealership software and systems.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.
• Positive attitude and strong work ethic.
• Dependable and punctual.
• Team-oriented and customer-focused.
• We're willing to train the right candidate!

Responsabilités

• Answer incoming dealership and service department phone calls professionally.
• Greet customers arriving at the Service Department.
• Schedule and confirm automotive service appointments.
• Respond to customer inquiries by phone, email, text, and online channels.
• Assist customers with service appointment questions.
• Direct customers to the appropriate Service Advisor or dealership department.
• Make outbound customer follow-up and retention calls.
• Follow up on service appointments and reminders.
• Confirm upcoming appointments and help reduce missed appointments.
• Maintain accurate customer information in dealership software.
• Enter and update customer and appointment information.
• Coordinate appointment schedules with the Service Department.
• Help maximize service appointment opportunities.
• Assist Service Advisors and Service Management with administrative tasks.
• Provide professional and friendly customer communication.
• Deliver an exceptional customer experience during every interaction.

Connaissances

Customer service

Phone etiquette

Verbal communication

Written communication

Data entry

Multitasking

Time management

Attention to detail

Teamwork

Dependability

Description du poste

Levittown Ford Service Center is hiring an Automotive Service Receptionist / Service BDC Representative in Levittown, NY. You will be the first point of contact for customers, handling calls, scheduling service appointments, and ensuring a positive service experience.

The role emphasizes friendly, organized, customer-focused communication, with training provided. This is a full-time position with a 5-day week and Saturday work, offering monthly bonuses and growth opportunities within VIP