Service Receptionist/Admin/BDC

Vip-Automotive-Group-1; Hicksville (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Employer Match

Paid Time Off

Paid Holidays

Paid Sick Time

Family Leave

Life Insurance

Disability Insurance

Employee Discounts on Vehicles, Parts

Supplemental Benefit Plans

Employee Referral Bonuses

Career Advancement Opportunities

Professional Development and Training

Job summary

Levittown Ford Service Center in Levittown, NY is hiring an Automotive Service Receptionist / BDC Representative to be the first point of contact for the Service Department. You will greet customers, answer calls, schedule and confirm service appointments, and respond to inquiries across multiple channels.

The ideal candidate has customer service experience, strong communication, and the ability to learn dealership software.

Qualifications

• Previous customer service experience preferred.
• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus.
• Automotive dealership experience preferred but not required.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong computer and data-entry skills.
• Ability to learn dealership software and systems.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Dependable and punctual.
• Team-oriented and customer-focused.

Responsibilities

• Answer incoming dealership and service department phone calls professionally.
• Greet customers arriving at the Service Department.
• Schedule and confirm automotive service appointments.
• Respond to customer inquiries by phone, email, text, and online channels.
• Assist customers with service appointment questions.
• Direct customers to the appropriate Service Advisor or dealership department.
• Make outbound customer follow-up and retention calls.
• Follow up on service appointments and reminders.
• Confirm upcoming appointments and help reduce missed appointments.
• Maintain accurate customer information in dealership software.
• Enter and update customer and appointment information.
• Coordinate appointment schedules with the Service Department.
• Help maximize service appointment opportunities.
• Assist Service Advisors and Service Management with administrative tasks.
• Provide professional and friendly customer communication.
• Deliver an exceptional customer experience during every interaction.

Skills

Customer service

Reception experience

Call center

Communication skills

Telephone etiquette

Data entry

Dealership software

Attention to detail

Multitasking

Team player

Tools

CRM software

Job description

NOW HIRING: AUTOMOTIVE SERVICE RECEPTIONIST / BDC REPRESENTATIVE

Levittown Ford Service Center is hiring a friendly, organized, and customer-focused Automotive Service Receptionist / Service BDC Representative to join our growing Service Department in Levittown, NY.

This is an excellent opportunity for someone with experience in customer service, call centers, reception, appointment scheduling, hospitality, retail, or automotive dealerships who wants to build a long-term career in the automotive industry.

If you're comfortable speaking with customers, answering phones, scheduling appointments, working on a computer, and providing exceptional customer service, we want to meet you!

COMPENSATION & CAREER OPPORTUNITY

$18.00 – $20.00 per hour + monthly performance bonuses

Pay is based on experience and qualifications.

• Full-Time position

• 5-day work week

• Monday–Saturday schedule

• Saturday required

• Monthly performance bonuses

• Paid training

• Career advancement opportunities

• Supportive, team-oriented environment

AUTOMOTIVE SERVICE RECEPTIONIST / BDC RESPONSIBILITIES

As a Service Receptionist / BDC Representative, you will be an important first point of contact for our Service Department and help create a positive customer experience from the first phone call through the service appointment.

Responsibilities include:

• Answer incoming dealership and service department phone calls professionally

• Greet customers arriving at the Service Department

• Schedule and confirm automotive service appointments

• Respond to customer inquiries by phone, email, text, and online channels

• Assist customers with service appointment questions

• Direct customers to the appropriate Service Advisor or dealership department

• Make outbound customer follow-up and retention calls

• Follow up on service appointments and reminders

• Confirm upcoming appointments and help reduce missed appointments

• Maintain accurate customer information in dealership software

• Enter and update customer and appointment information

• Coordinate appointment schedules with the Service Department

• Help maximize service appointment opportunities

• Assist Service Advisors and Service Management with administrative tasks

• Provide professional and friendly customer communication

• Deliver an exceptional customer experience during every interaction

WHAT WE'RE LOOKING FOR

The ideal candidate is friendly, dependable, organized, professional, and comfortable communicating with customers by phone and in person.

Qualifications include:

• Previous customer service experience preferred

• Reception, call center, BDC, hospitality, retail, or automotive experience is a plus

• Automotive dealership experience preferred but not required

• Excellent verbal and written communication skills

• Professional telephone etiquette

• Strong computer and data-entry skills

• Ability to learn dealership software and systems

• Strong attention to detail

• Ability to multitask in a fast-paced environment

• Excellent organizational and time-management skills

• Positive attitude and strong work ethic

• Dependable and punctual

• Team-oriented and customer-focused

We're willing to train the right candidate!

SEARCH-FRIENDLY EXPERIENCE

Candidates with experience in the following positions are encouraged to apply:

• Automotive Service Receptionist

• Service Receptionist

• Automotive Receptionist

• Service BDC Representative

• BDC Representative

• Business Development Representative

• Customer Service Representative

• Automotive Customer Service Representative

• Appointment Coordinator

• Service Appointment Coordinator

• Service Scheduler

• Automotive Service Coordinator

• Call Center Representative

• Client Relations Representative

• Client Care Representative

• Front Desk Receptionist

• Receptionist

• Administrative Assistant

BUILD YOUR CAREER WITH VIP AUTOMOTIVE GROUP

This position offers an excellent entry point into the automotive dealership industry, with opportunities to grow into roles within Service BDC, Customer Relations, Service Advising, Sales BDC, Administration, and dealership management.

We believe in promoting from within and providing employees with the training and support needed to develop successful automotive careers.

WHY JOIN VIP AUTOMOTIVE GROUP?

Levittown Ford Service Center is part of VIP Automotive Group, an established automotive organization with a long history of serving customers and developing employees.

We offer a professional, team-oriented environment where employees can learn, grow, and build long-term careers.

Benefits include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) with Employer Match

• Paid Time Off

• Paid Holidays

• Paid Sick Time

• Family Leave

• Life Insurance

• Disability Insurance

• Employee Discounts on Vehicles, Parts & Service

• Supplemental Benefit Plans

• Employee Referral Bonuses

• Career Advancement Opportunities

• Professional Development and Training

SCHEDULE

Full-Time | 5-Day Work Week
Monday–Saturday | Saturday Required

LOCATION

Levittown Ford Service Center – Levittown, NY

READY TO START YOUR AUTOMOTIVE CAREER?

If you're an experienced Service Receptionist, BDC Representative, Customer Service Representative, Appointment Coordinator, Service Scheduler, Receptionist, or automotive customer service professional.

Automotive dealership experience is a plus but not required. We will train the right candidate.