Automotive Service & Parts Concierge

Pep Boys Inc; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

Short Term Disability

Supplemental benefits

401(k) with company match

PTO and holiday pay

On-demand pay (DailyPay)

Reduced benefits for part-time

Job summary

Pep Boys Inc. in Raleigh, NC is seeking a customer-focused associate to engage customers, answer questions, schedule appointments, and guide them to the right parts and services while helping them get their cars running at peak efficiency.

You will handle service desk and sales floor transactions, assist with inspections, and support management to maintain safety, accuracy, and a friendly shopping environment across shifts, including days, evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Valid driver's license.
• One year of related automotive service experience.
• One year of sales experience preferred.
• Basic math skills for commissions and discounts.
• Strong verbal communication skills.
• Ability to work Days, Nights, Weekends, Holidays.

Responsibilities

• First point of contact for customers on the phone and in the store. Engage customers, schedule appointments, understand needs, communicate processes and timelines, and sell parts and service.
• Organize service business through work order and register transactions, thorough vehicle inspections, and knowledge of parts and service.
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase ordering.
• Follow policies related to cash, credit, checks, refunds and returns; address customer service issues and opportunities.
• Conduct routine express automotive services: tire mounting/balancing/rotations, oil changes, fluid top-offs, lubrications, filters/bulbs, battery installation, tests, cosmetic services, and inspections.
• Lead safety procedures ensuring wheel torque and fluid services follow SOP directives.
• Collaborate with Management to maintain a safe work environment compliant with laws and company policies.
• Effectively communicate with associates, management, and customers; interpret and apply information.
• In designated locations, may perform opening/closing duties as a secondary key carrier.
• Maintain an organized and neat shop.
• Adhere to all policies, procedures, safety and environmental rules.
• Other duties as assigned.

Skills

High school diploma

Valid driver’s license

Sales experience

Customer service

Verbal communication

Math basics

Work flexibility

Education

High school diploma or equivalent

Job description

Pep Boys Inc. in Raleigh, NC is seeking a customer-focused associate to engage customers, answer questions, schedule appointments, and guide them to the right parts and services while helping them get their cars running at peak efficiency.

You will handle service desk and sales floor transactions, assist with inspections, and support management to maintain safety, accuracy, and a friendly shopping environment across shifts, including days, evenings, weekends, and holidays.