Automotive Service & Parts Advisor

The Pep Boys Manny Moe & Jack of California; Rialto (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Medical dental vision

Life insurance

401(k) match

PTO & holidays

DailyPay

Job summary

The Pep Boys Manny Moe & Jack of California is seeking an energetic service desk associate to help customers at the store and service desk in Rialto, CA. You will assist with appointments, advise on parts and services, and process transactions at the register, ensuring customer satisfaction and smooth store operations.

Responsibilities include handling phone/in-store inquiries, performing express automotive services, and maintaining an organized, safe workspace in a busy retail environment.

Qualifications

• High school diploma or equivalent required.
• Valid Driver's License required.
• 1 year related automotive service experience preferred.
• 1 year sales experience preferred.
• Basic math skills for commissions and discounts.

Responsibilities

• First point of contact for customers by phone and in-store, engaging customers, scheduling appointments, and selling parts and services.
• Organize service operations and transactions, maintain knowledge of services and parts, and ensure customer needs are met.
• Assist management with customer care, work orders, and register duties; support facility maintenance and ordering.
• Follow policies on cash, credit, check, refunds, and returns; address customer service issues and opportunities.
• Perform express automotive services and inspect vehicles to support service quality and safety.

Skills

Customer service

Sales experience

Communication

Mathematics basics

Time management

Education

High school diploma or equivalent

Job description

The Pep Boys Manny Moe & Jack of California is seeking an energetic service desk associate to help customers at the store and service desk in Rialto, CA. You will assist with appointments, advise on parts and services, and process transactions at the register, ensuring customer satisfaction and smooth store operations.

Responsibilities include handling phone/in-store inquiries, performing express automotive services, and maintaining an organized, safe workspace in a busy retail environment.