Automotive Service Manager

EasyCare Recruiting; Hagerstown (MD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent benefits

Competitive compensation

Job summary

Zohorecruit in Hagerstown, MD is seeking an Automotive Service Manager to lead a busy service department, train Advisors, and ensure top-quality customer service. You will oversee workflow, set monthly goals, and build a team that thrives on honesty and integrity in every repair.

The role focuses on training, process improvement, and delivering excellent service while maintaining a professional, customer-centric environment.

Qualifications

• Five years related experience and/or training.
• Graduation from an industry recognized service training program preferred.
• Current driver's license; proof of minimum state insurance on personal vehicle.

Responsibilities

• Train Advisors to greet customers with hospitality and respect.
• Train Advisors to present the best repair solutions clearly.
• Manage the store workflow in an effective manner.
• Train Advisors to sell services honestly and with integrity.
• Maintain a positive attitude and team atmosphere.
• Use the phone professionally to build long-term relationships.
• Supervise and direct employees.
• Prepare monthly and yearly business goals.
• Act professionally reflecting the quality organization.
• Direct, coordinate and participate in customer service activities.
• Ensure all work meets proper specifications.
• Assist other employees as needed.

Skills

Leadership

Customer service

Communication

Education

Industry recognized service training program

Job description

Hagerstown, United States | Posted on 10/08/2026

Are you interested in working in Winchester, VA, Martinsburg, WV or Hagerstown, MD? If so, this could be the opportunity for you!

We’researching for an automotive Service Manager who is motivated and serious about their career in this highlycompetitive industry. If you are driven to help people,passionate about customer service and ready to lead a successfulservice team, then this opportunity is for you!

EssentialDuties and Responsibilities:

• TrainAdvisors to greet every customer that enters our facilitywith hospitality and the highest level of respect
  
• TrainAdvisors to present the best solution to properly repairour customer’s vehicle in a way that is easy forthem to understand
  
• Managethe store’s workflow in an effective and efficientmanner
  
• TrainAdvisors to possess the ability to consistently andeffectively sell our services without jeopardizinghonesty and integrity
  
• Maintaina positive attitude and team atmosphere at all times
  
• Usethe phone in a professional manner, always with theintention of creating a long-term relationship betweenthe store, yourself and the customer
  
• Superviseand direct employees
  
• Preparebusiness goals for each month as well as each year
  
• Toact in a professional manner that reflects thequality organization you represent
  
• Alwaysproject an attitude of honesty and integrity
  
• Direct,coordinate, and participate in performing customer serviceactivities as dictated by workload
  
• Ensurethat all work is performed to proper specifications
  
• Assistother employees as needed

Requirements

Educationand/or Experience Preferences:

• Fiveyears related experience and/or training; orequivalent combination of education and experience.
• Graduationfrom an industry recognized service training program alsopreferred by not required.
  

Certificates,Licenses and Registration Preferences:

• Current driver's license
• Proofof minimum state required insurance on personalvehicle.
• Drivingrecord acceptable to our current insurance carrier.

Compensation

• Compensation is based on performance and is competitive with the retailautomotive market.
  
• We offer excellent benefits.
  

Ourcompany maintains a strong policy of equal employment opportunity for allassociates. We hire, train, promote and compensate associates on the basis ofpersonal and professional competence and potential for advancement withoutregard for race, color, religion, sex, national origin, age, marital status,disability or citizenship, as well as other classifications protected byapplicable federal, state or local laws.