Automotive Service Manager: Lead Techs & Drive Sales

AAMCO Transmissions, Inc.; Seaford (DE); Vor Ort; USD 55.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive Compensations package

Ongoing training and field support

Daytime work hours

Paid time off

Growth opportunity

Zusammenfassung

AAMCO Transmissions, Inc. is seeking a Service Manager to lead daily operations at one of our centers. You will supervise the technical team, generate sales, and ensure adherence to company policies while delivering top-tier customer service.

This role requires strong communication, leadership, and multitasking in a fast-paced environment, with daytime hours and growth opportunities.

Qualifikationen

• Minimum of 5 years of Customer Service experience.
• Excellent one time closing skills.
• Strong commitment to customer service and relationship building.
• Ability to communicate and use interpersonal skills at a sustained high level.
• Capable of multi-tasking and executing in a fast paced environment.
• Honest, goal-oriented and energetic team player.
• Must have valid driver's license.

Aufgaben

• Meeting and greeting customers.
• Managing technician workflow.
• Recommending services to customers.
• Ordering parts and inventory.
• Keeping customers updated on the status of their vehicles' repairs.
• Managing and tracking lead counts as well as customer satisfaction ratings.
• Generating and closing sales.
• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product.

Kenntnisse

Customer service

Sales

Communication

Team leadership

Multi-tasking

Jobbeschreibung

Employment Type: Full time

OurService Managersare high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering tocompanypolicies and procedures.

Position Responsibilities:

· Meeting and greeting customers

· Managing technician workflow

· Recommending services to customers

· Ordering parts and inventory

· Keeping customers updated on the status of their vehicles' repairs

· Managing and tracking lead counts as well as customer satisfaction ratings

· Generating and closing sales

· Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

What We Offer:

· Competitive Compensations package

· Ongoing training and field support

· Daytime work hours

· Paid time off

· Growth opportunity

JOB REQUIREMENTS

· Minimum of 5 years of Customer Service experience. Transmission sales is a big plus.

· Excellent one time closing skills

· Strong commitment to customer service and relationship building

· Ability to communicate and use interpersonal skills at a sustained high level

· Capable of multi-tasking and executing in a fast paced environment

· Honest, goal-oriented and energetic team player

· Must have valid driver's license